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Communications Toolkit: A Guide to Navigating Communications for Social Impact
Key Guides

R. Christine Hershey, Vanessa Schnaidt

Los Angeles: Cause Communications, 4th ed. (2019), xiii, 100 pp.

"While there are many books, digital libraries, workshops, and presentations on individual aspects of communications for social impact, few resources succinctly cover the broad spectrum of communications needs for this field. To determine the content of the Toolkit, we conducted national qualitative ... more

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Voices with Purpose: A Manual on Communication Strategies for Development and Social Change. Facilitator's Module
Key Guides

Rafael Obregón Gálvez, Jair Vega Casanova

Windhoek: Friedrich-Ebert-Stiftung (FES); Universidad del Norte (2019), ix, 21 pp.

"This module provides methodological support for the facilitation of workshops aimed at assisting social, community, state and non-governmental organisations in the formulation of communication strategies for development and social change. Facilitators are advised to use this module to plan and prep ... more

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The Resource Mobilization Guidebook

Paris: UNESCO (2019), 134 pp.

"In light of the positive evolution in the mobilization of voluntary contributions over recent years, UNESCO can be more ambitious in setting its resource mobilization targets. At USD 453 million, the funding gap in the draft programme and budget for 2020- 2021 represents an increase of 30% over tha ... t identified for 2018-2019. Going forward, in order to meaningfully play its role in the achievement of the SDGs, and to maintain its relevance and visibility in an increasingly competitive environment, UNESCO needs to step up its resource mobilization performance – leveraging additional financial resources, diversifying its financial partners, working to increase the predictability of its resources, and accessing know-how and capacity from its public and private partners. To realize this ambition every entity in the Organization – whether Sector or Section, Field Office or Institute is called to play its part. To help colleagues contribute in the most efficient way to this house-wide resource mobilization effort, and ensure that we are all pulling in the same direction, the Resource Mobilization Guidebook gives a step-by-step overview of the process of mobilizing resources. It explains who does what as part of a closely coordinated resource mobilization effort, and explains in detail at each stage in the process. It gives an overview of the tools, templates, modalities, and other knowledge resources available to all staff from the preliminary assessment of needs to the final programme evaluation. Most importantly, the Resource Mobilization Guidebook places resource mobilization in the wider context of partnerships, which constitute themselves a separate SDG (SDG 17). Resource mobilization at UNESCO is not simply a transaction. It is a mutual commitment to build a long-term partnership based on a common purpose, mutual accountability and a shared commitment to deliver results. The Guidebook shines a light on the principles, values and priorities that underpin the way we mobilize resources. Its overarching purpose is to facilitate the work of the staff, to encourage the development of house-wide standards, and to foster excellence in the way we nurture and manage partnerships at UNESCO." (Preface) more

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Guía para la gestión de la comunicación en las instituciones
Key Guides

Susanne Feess, Marisol Castañeda, Walter Melgar

Lima: Brot für die Welt, Oficina Regional Andina; Calandria (2019), 112 pp.

"El documento consta de seis capítulos, a través de los cuales se presenta de manera conceptual y metodológica que debemos considerar para ir diseñando nuestro plan o estrategia de comunicación. El primer capítulo aborda el contexto institucional del cual parte la comunicación en las instituc ... iones. Es decir la planificación estratégica y cómo ésta debe incorporar la dimensión comunicativa. También propone la ubicación de la comunicación en las instituciones, dándole un lugar desde el cual pueda cumplir adecuadamente su rol estratégico. El segundo capítulo presenta el concepto de comunicación estratégica, señalando el valor agregado para la institución. Señala la dimensión interna y externa de la comunicación en las instituciones, desarrollando los conceptos de: comunicación interna, identidad e imagen, planteando el reto de la reputación institucional. El tercer capítulo nos plantea la importancia del diagnóstico de comunicación como primer paso para la intervención comunicativa. Así nos presenta cuatro tipos de diagnósticos: el estudio de fuentes secundarias, la auditoria de comunicación, el mapa de stakeholders o grupos de interés y el diagnóstico de comunicación que incorpora el perfil del público y los mapas del poder. El cuarto capítulo organiza una propuesta de metodología para diseñar un plan de comunicación institucional o una estrategia de comunicación en un proyecto de desarrollo. Si bien el diagnóstico se refiere a la fase de análisis, aquí se destaca la importancia de diferenciar la fase de diseño estratégico, de la fase operativa de la comunicación. Reflexiona con ejemplos sobre los objetivos de comunicación, la priorización de los públicos, los mensajes, el concepto creativo, las líneas de acción comunicativa, entre otros puntos. El quinto capítulo nos presenta el monitoreo y la evaluación en comunicación. Gestionar la comunicación por su efectos supone identificar las dimensiones que son necesario medir para evidenciar cambios. Este ítem diferencia monitoreo, de la evaluación y propone algunos lineamientos para abordar este desafío en las instituciones. El sexto capítulo plantea una ruta para la gestión de la comunicación integral de la institución. En este sentido precisa el rol de la dirección institucional, el perfil del comunicador, la necesidad de la comunicación interna, entre otros elementos que deben conformar una hoja de ruta para posicionar la comunicación en las instituciones. La guía está acompañada de ejemplos, ejercicios de aplicación y un planteamiento de desafíos para las instituciones." (Presentación, página 9) more

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Voices with Purpose: A Manual on Communication Strategies for Development and Social Change. Conceptual Module
Key Guides

Rafael Obregón Gálvez, Jair Vega Casanova

Windhoek: Friedrich-Ebert-Stiftung (FES); Universidad del Norte (2019), vii, 82 pp.

"This module provides key conceptual and theoretical elements for participants to gain a deeper understanding of the underlying processes and methodologies that guide the design, implementation and evaluation of a communication strategy. There are many definitions and approaches that vary depending ... upon the type of communication approach, and the specific development and social change issues being addressed. While this is not meant to be an academic text and is purposefully written in a way that is accessible to multiple audiences, it does include relevant academic references for those readers interested in the rich communication for development literature. Chapter One includes a general approach to strategic planning in social organisations. It is expected to help assist understanding of how a communication strategy must be formulated as an integral component of the policies and strategic focus areas of the organisation. Chapter Two briefly discusses key concepts and theoretical shifts around communication, culture, development and social change processes. As communication processes often entail a political perspective, these processes are linked with the goal of strengthening democracy and citizenship, as well as with the achievement of development objectives such as the Sustainable Development Goals and their corresponding targets. This chapter also discusses inclusive perspectives, particularly in relation to gender and human rights. Chapter Three includes a brief history of the evolution of conceptual approaches in the field of communication for development, many of which are derived from important transformations in development efforts over the last 70 years, as well as reformulations of the role played by communication in those processes. Chapters Three and Four introduce key communication models and strategies for social and behaviour change. These chapters emphasise conceptual elements and highlight specific methodological elements that are discussed in detail in the Participant’s Module. Finally, Chapter Five provides core concepts and definitions about designing, implementing and evaluating communication strategies for development and social change, including formative research, strategy design, and monitoring and evaluation. Specific guidance on how to implement each of these steps is provided in the Participant’s Module." (Overview, page vii) more

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Communication in Citizen Science: A Practical Guide to Communication and Engagement in Citizen Science

C. Veeckman, S. Talboom, L. Gijsel, H. Devoghel, A. Duerinckx

Leuven: Scivil (2019), 58 pp.

"Citizen science is a vast field. It covers the spectrum of research approaches and offers different methods for engaging volunteers with research in a variety of ways. Common to every citizen science project is a need to communicate with the public effectively. This to recruit and retain citizen sc ... more

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Global NGO Technology Report 2019

Nonprofit Tech for Good (2019), 33 pp.

"The Global NGO Technology Report is a biennial research project that seeks to gain a better understanding of how non-governmental organizations (NGOs) worldwide use technology. Sponsored by Funraise and produced by Nonprofit Tech for Good, the report examines how NGOs use web and email communicatio ... more

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Google Scholar (85)

WorldCat (85)

Vertrauensforschung für NGOs: NGO-Trust Index und NGO-Trust Map

Christine Viertmann, Julia Wölfer

In: Handbuch NGO-Kommunikation

Nadine Remus, Lars Rademacher (eds.)

Wiesbaden: Springer VS (2018), pp. 443-460

"Dieser Beitrag widmet sich dem medienvermittelten Vertrauen in NGOs. Ein auf Basis der Theorie des öffentlichen Vertrauens (Bentele 1994) entwickeltes, inhaltsanalytisches Messinstrument, der NGO-Trust Index (NGO-TI) und die Ergebnis-Visualisierung in der NGO-Trust Map (Wohlgemuth et al. 2013), we ... more

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Digital Activism Survey on Palestinian Civil Society Organizations: A Questionnaire on Performance, Challenges and Needs

Maha Bader

Haifa: 7amleh – Arab Center for Social Media Advancement (2018), 67 pp.

"The results of the questionnaire showed that most Palestinian organizations do think about and deal with media work in general. Since ninety-three percent of the organizations surveyed were already dealing with media, while 58% employed at least one person in a specialist position. Only 32% had a s ... more

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Google Scholar (65)

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Digital Civil Society: Wie zivilgesellschaftliche Organisationen im Web 2.0 politische Ziele verfolgen

Jasmin Fitzpatrick

Wiesbaden: Springer VS (2018), 317 pp.

"Jasmin Fitzpatrick widmet sich aus politikwissenschaftlicher Perspektive zivilgesellschaftlichen Organisationen und untersucht, wie diese das Potenzial der neuen Kommunikationskanäle des Web 2.0 nutzen. Im Fokus stehen zum einen ihre Mobilisierung von Unterstützern und zum anderen ihre Absicht, d ... more

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Protest Public Relations: Communicating Dissent and Activism

Ana Adi (ed.)

Boca Raton, FL: Routledge (2018), xvii, 300 pp.

"This introduction presents an overview of the key concepts discussed in the subsequent chapters of this book. The book explores how different theoretical paradigms speak of activism in relation to public relations. It focuses on the tactics employed in Turkey during the second-wave feminism. The bo ... more

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WorldCat (77)

Handbuch NGO-Kommunikation

Nadine Remus, Lars Rademacher (eds.)

Wiesbaden: Springer VS (2018), x, 540 pp.

"Nichtregierungsorganisationen (NGO) haben in den letzten 20 Jahren stark an Bedeutung zugenommen. Die fortschreitende Globalisierung hat sie zu eigenständigen politischen Akteuren gemacht, deren Rolle von der Kontrolle bis zur aktiven politischen Mitgestaltung reicht. Und etablierte Institutionen ... more

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Guide des bonnes pratiques du plaidoyer dans les médias et les réseaux sociaux

Abidjan: Internews; USAID (2018), 77 pp.

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2018 Global NGO Online Technology Report

Nonprofit Tech for Good; Public Interest Registry (2018), 27 pp.

"Throughout the 2000’s, NGOs experimented with promoting “Donate Now” buttons and online donation pages, and through a process of trial and error, learned a winning strategy that still works today. Specifically, NGOs that are successful at online fundraising have embraced a content strategy of ... more

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Engagement im digitalen Zeitalter: Trends, Chancen und Herausforderungen

Katrin Matuschek, Valerie Lange

Bonn: Friedrich-Ebert-Stiftung (FES), Akademie Management und Politik (2018), 34 pp.

"Was gibt es in punkto Datenschutz und Datensicherheit für Non-Profits zu beachten und wie können sie Hass, Hetze und Parolen im Netz aktiv begegnen? Wie können zivilgesellschaftliche Organisationen digitale Technik für Beratungsangebote oder NPO-Kampagnen erfolgreich einsetzen und offene Daten ... more

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Die internationale Öffentlichkeitsarbeit von NGOs im 21. Jahrhundert

Andreas Schwarz, Alexander Fritsch

In: Handbuch NGO-Kommunikation

Nadine Remus, Lars Rademacher (eds.)

Wiesbaden: Springer VS (2018), pp. 343-364

"Dieser Beitrag gibt einen Überblick über relevante Ansätze und Erkenntnisse zur Koordination und Organisation internationaler PR von NGOs. Darüber hinaus werden Befunde einer empirischen Studie vorgestellt, in der die Öffentlichkeitsarbeit internationaler NGOs vor dem Hintergrund der generisch ... more

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Disinformation Toolkit

Sarah Oh, Travis L. Adkins

Washington, DC: InterAction (2018), 27 pp.

"As the largest alliance of U.S.-based nonprofits that work around the world, we believe it is critical to raise awareness about the evolving threat of online disinformation. Whether our members are providing emergency assistance to people fleeing conflicts, promoting democratic governance in places ... more

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Kampagnenprofis in der Zwangsjacke: Krisenkommunikation und Krisenmanagement in NGO

Adrian Teetz

In: Handbuch NGO-Kommunikation

Nadine Remus, Lars Rademacher (eds.)

Wiesbaden: Springer VS (2018), pp. 365-377

"Non Governmental Organizations (NGO) üben Funktionen der gesellschaftlichen Kontrolle und der Anwaltschaft für Benachteiligte aus; sie agieren zum Teil selbst offensiv oder konfrontativ in der Öffentlichkeit. Mit ihrer zunehmenden öffentlichen Präsenz steigen allerdings auch der Bedarf an Legi ... more

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Comunicación popular para la defensa de las autonomías: Guía metodológica para la incidencia pública y política

Génesis Santiago Rojas Cruz

San José (CR): Voces Nuestras (2018), 52 pp.

"Esta guía metodológica sistematiza dinámicas y herramientas construidas colectivamente por el equipo de la Asociación Voces Nuestras y agrupaciones aliadas. Nuestra propuesta fue aplicada y validada en procesos de formación a partir del año 2017, en el trabajo con organizaciones puente y defe ... more

Google Scholar (89)

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El rol de las relaciones públicas comunitarias en una década de conflictos sociales en el Perú

Luis Urquizo Valdeiglesias

Lima: Universidad de San Martín de Porres (2017), 341 pp.

Communications Toolkit: A Guide to Navigating Communications for Social Impact Key Guides

Voices with Purpose: A Manual on Communication Strategies for Development and Social Change. Facilitator's Module Key Guides

Guía para la gestión de la comunicación en las instituciones Key Guides

Voices with Purpose: A Manual on Communication Strategies for Development and Social Change. Conceptual Module Key Guides

Communications Toolkit: A Guide to Navigating Communications for Social Impact
Key Guides

Voices with Purpose: A Manual on Communication Strategies for Development and Social Change. Facilitator's Module
Key Guides

Guía para la gestión de la comunicación en las instituciones
Key Guides

Voices with Purpose: A Manual on Communication Strategies for Development and Social Change. Conceptual Module
Key Guides