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Social Media Hate Speech Mitigation Field Guide

Sara Budarz, Kendi Gikunda

#defyhatenow (2021), 80 pp.

External Link (80)

Online Extremism in North Macedonia: Politics, Ethnicities and Religion

Simeon Dukic

London: Institute for Strategic Dialogue (ISD) (2021), 32 pp.

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Six Ways to Incorporate Social Context and Trust in Infodemic Management

S. Ripoll, J. Cole, O. Tulloch, M. Schmidt-Sane, T. Hrynick

Brighton: Social Science in Humanitarian Action Platform (SSHAP) (2021), 5 pp.

"Building trust in public health authorities and epidemic response takes time and is an ongoing process. However, in the short term, mistrust can be mitigated by responding in contextually appropriate ways through meaningful community engagement: 1. Use social science to understand the socio-economi ... more

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Un lexique de discours haineux et incendiaire en République Centrafricaine
Deep Insights

Nicola Barrach-Yousefi et al.

Washington, DC: PeaceTech Lab; United States Institute of Peace (USIP); Association Jeunesse en Marche pour le Développement en Centrafrique (AJEMADEC) (2021), 38 pp.

"Depuis 2014, PeaceTech Lab a entrepris des recherches et travaillé avec des partenaires locaux dans 13 pays pour comprendre la dynamique des discours de haine et le lien entre la prolifération des récits haineux en ligne et les événements violents hors ligne. Cette recherche et les lexiques qu ... more

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Information Dystopia and Philippine Democracy: Protecting the Public Sphere from Disinformation
Deep Insights

Yvonne T. Chua, Nicole Curato, Jonathan Corpus Ong

Internews (2021), 98 pp.

"The Philippines is one of the first countries where the potential for online disinformation threats to undermine democratic processes, especially during elections, was noticed [...] This report takes a deep look at an online survey that Internews conducted, explores the cultural and emotional dimen ... more

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Addressing Hate Speech on Social Media: Contemporary Challenges

Jonathan Bright, Antonella Perini, Anne Ploin, Reja Wyss

Paris: UNESCO (2021), 10 pp.

"This discussion paper seeks to give an overview of the key aspects that need to be taken into consideration to address the occurrence of hate speech on social media, be it through concrete regulations by social media companies, counter efforts and legislations or preventive educational measures. Th ... more

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Hate Network: Hate Speech on Social Media Platforms in the Palestinian Context and its Impact on Their Digital Rights

Nijmeh Ali

Arab Center for Social Media Advancement (2021), 46 pp.

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El límite democrático de las expresiones de odio: Principios constitucionales, modelos regulatorios y políticas públicas

Víctor Abramovich, María José Guembe, María Capurro Robles (coord.)

Buenos Aires: Teseo (2021), 424 pp.

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Storytelling Against Extremism: How Fiction Could Increase the Persuasive Impact of Counter- and Alternative Narratives in P/CVE

Linda Schlegel

Journal for Deradicalization, issue 27 (2021), pp. 193-236

"The past decade has seen an increase in research on narratives in extremist communication and their role in radicalization processes as well as on both counter- and alternative narratives as tools to prevent or counter radicalization processes. Conspicuously absent from the P/CVE literature so far, ... more

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Hate Narratives in the Western Balkans and Turkey

Sandra B. Hrvatin, Sanela Hodzic Brankica Petkovic

Ljubljana: Peace Institute (2021), 29 pp.

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Right-Wing Extremism on the Internet: 2020-2021 Report

Flemming Ipsen, Franziska Böndgen et al.

Mainz: jugendschutz.net (2021), 31 pp.

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The Road Ahead: Mapping Civil Society Responses to Disinformation

Samantha Bradshaw, Lisa-Maria Neudert

Washington, DC: National Endowment for Democracy (NED) (2021), 27 pp.

"Civil Society Organisations (CSOs) bring a wide range of skill sets to the problem of digital disinformation. Some organizations focus on digital media literacy and education; others engage in advocacy and policy work. Another segment has developed expertise in fact-checking and verification. Other ... organizations have developed refined technical skills for extracting and analyzing data from social media platforms. This research yielded several clear observations about the state of CSO responses to disinformation and, in turn, suggests several recommendations for paths forward. • Prioritize Skill Diffusion and Knowledge Transfer. Civil society organizations seeking funding for counter-disinformation initiatives should emphasize the importance of skill diffusion and knowledge-transfer initiatives. The siloed nature of disinformation research points to a growing need to blend technical expertise with deep cultural and political knowledge. • CSO researchers lack sufficient access to social media data. Survey respondents identified insufficient access to data as a challenge. Sometimes data are not made available to CSOs; in other instances, data are made available in formats that are not workable for meaningful research purposes. Unequal access to the data that private companies do provide can exacerbate regional inequities, and the nature of data sharing by social media platforms can unduly shape the space for inquiry by civil society and other researchers. Funders, platforms, and other key actors should develop approaches that provide more consistent, inclusive data access to CSOs. • Duplicative programming hampers innovation. CSOs drawing on similar tools, approaches, and techniques to meet similar goals pointed to three main factors preventing more specialized, innovative initiatives: lack of coordination, lack of specific expertise, and lack of flexible funding. Community building and collaboration among relevant organizations deserve more investment, as do initiatives that partner larger, established organizations with smaller or growing ones, or pool efforts, skill sets, and expertise to encourage diverse research by design rather than by coincidence. • Relationships with tech platforms vary across regions. Surveyed CSOs often held simultaneously skeptical and positive opinions about their relationships with social media companies. Some receive preferential access to data and even funding for their work (raising concerns about independence), while others report a lack of responsiveness from company representatives. In the Global South and Eastern Europe, many CSOs expressed concern that platforms failed to meaningfully engage with them on issues of critical concern. • More flexible funding and more diverse research are both necessary. To encourage greater platform accountability across varied geographic contexts, CSOs and their funders should draw on the perspectives of specific, under-analyzed communities." (Executive summary, page 3-4) more

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Online Caste-Hate Speech: Pervasive Discrimination and Humiliation on Social Media

Damni Kain, Shivangi Narayan, Torsha Sarkar, Gurshabad Grover

Centre for Internet and Society (CIS) (2021), 32 pp.

"In India, religious texts, social customs, rituals, and everyday cultural practices legitimise the use of hate speech against marginalised caste groups. Notions of "purity" of “upper-caste” groups, and conversely of "pollution" of “lower-caste” groups, have made the latter subject to discri ... mination, violence and dehumanisation. These dynamics invariably manifest online, with social media platforms becoming sites of caste discrimination and humiliation. This report explores two research questions. First, what are the specific contours of caste-hate speech and abuse online? Semi-structured interviews with 12 scholars and activists belonging to Dalit, Bahujan and Adivasi (DBA) groups show that marginalised groups regularly face hate and harassment based on their caste. In addition to the overt hate, DBA individuals and groups are often targeted with abuse for availing reservations – a constitutionally mandated right. More covert forms of hate and abuse are also prevalent: trolls mix caste names and words from different languages together so that their comments appear meaningless to individuals who are not keenly aware of the local context. Such hateful expression often emerges as a reaction from “upper-caste” groups to DBA resistance and social justice movements. Our respondents reported that the hateful expression can sometimes silence caste-marginalised groups and individuals, exclude them from conversations, and adversely impact their physical and mental well-being. The second question we explore is how popular social media platforms and online spaces moderate caste-hate speech and abuse. We analysed the community guidelines, policies and transparency reports of Facebook, Twitter, YouTube and Clubhouse. We find that Facebook, Twitter and YouTube incorporated "caste" as a protected characteristic in their hate speech and harassment policies only in the last two or three years – many years after they entered Indian and South Asian markets – showing a disregard for the regional contexts of their users. Even after these policy changes, many platforms – whose forms for reporting harmful content list gender and race – still do not list caste. Social media companies should radically increase their investment and capacity in understanding regional contexts and languages; they must focus on the dynamics of casteist hate and abuse. They will need to collaborate with a diverse set of DBA activists to ensure that their community guidelines effectively tackle overt, covert and hyper -local forms of caste-hate speech and abuse, and that their implementation and reporting processes match these policy commitments." (Eexecutive summary) more

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Online Hate Network Spreads Malicious COVID-19 Content Outside the Control of Individual Social Media Platforms

N. Velásquez, R. Leahy et al.

Nature: Scientific Reports, volume 11, issue 11549 (2021), 8 pp.

"We show that malicious COVID-19 content, including racism, disinformation, and misinformation, exploits the multiverse of online hate to spread quickly beyond the control of any individual social media platform. We provide a first mapping of the online hate network across six major social media pla ... more

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Bloggen gegen Rassismus: Holen wir uns das Netz zurück!
Key Guides

Said Rezek

Bonn: Bundeszentrale für politische Bildung (bpb) (2021), 203 pp.

"Fake News, Hate Speech und Rassismus im Netz: Soziale Medien bieten Menschen und Organisationen auch dafür eine Plattform. Wie kann man gegensteuern und selbst aktiv für Demokratie, Meinungsvielfalt und die Entgiftung des gesellschaftlichen Klimas eintreten? Said Rezek, Politikwissenschaftler und ... more

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A Lexicon of Hateful and Inflammatory Speech in the Central African Republic
Deep Insights

Nicola Barrach-Yousefi et al.

Washington, DC: PeaceTech Lab; United States Institute of Peace (USIP); Association Jeunesse en Marche pour le Développement en Centrafrique (AJEMADEC) (2021), 38 pp.

"Since 2014, PeaceTech Lab has undertaken research and worked with local partners in 13 countries to understand the dynamics of hate speech and the connection between the proliferation of hateful narratives online and violent events offline. This research and the resulting lexicons seek to identify ... more

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The Attacks on Palestinian Digital Rights: Progress Report, May 6-19, 2021

7amleh – Arab Center for Social Media Advancement (2021), 15 pp.

"Over the past two weeks, 7amleh - The Arab Center for the Advancement of Social Media has worked to document and respond to the digital rights violations occurring during the 2021 Israeli attacks on Gaza, Palestinians in mixed cities in Israel and forcible displacement of Palestinians in East Jerus ... more

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Disinformation Primer
Key Guides

Joshua Machleder, Shannon Maguire et al.

USAID (2021), 96 pp.

"This primer presents an overview of disinformation culture to give readers a sense of key concepts, terminology, select case studies, and programmatic design options. Disinformation is by no means new. Although social media platforms have emerged as the most efficient spreaders of false information ... more

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A Taxonomy for the Classification of Post-Organisational Violent Extremist & Terrorist Content

Jacob Davey, Comerford Milo, Jakob Guhl et al.

London: Institute for Strategic Dialogue (ISD) (2021), 26 pp.

"Across the case studies we identified three broad categories for the classification of content, which will be unpacked in greater detail in the following section: 1. Instructional material which contains guidance on operational aspects of terrorist and violent extremist activity. This includes guid ... more

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Maria Ressa: Fighting an Onslaught of Online Violence. A Big Data Analysis

Julie Posetti, Diana Maynard, Kalina Bontcheva

Washington, DC: International Center for Journalists (ICFJ) (2021), 44 pp.

"This groundbreaking collaborative case study is the most comprehensive assessment of online violence against a prominent woman journalist to date. We conducted a forensic analysis of the torrent of social media attacks on internationally celebrated digital media pioneer Maria Ressa over a five-year ... more

Un lexique de discours haineux et incendiaire en République Centrafricaine Deep Insights

Information Dystopia and Philippine Democracy: Protecting the Public Sphere from Disinformation Deep Insights

Bloggen gegen Rassismus: Holen wir uns das Netz zurück! Key Guides

A Lexicon of Hateful and Inflammatory Speech in the Central African Republic Deep Insights

Disinformation Primer Key Guides

Un lexique de discours haineux et incendiaire en République Centrafricaine
Deep Insights

Information Dystopia and Philippine Democracy: Protecting the Public Sphere from Disinformation
Deep Insights

Bloggen gegen Rassismus: Holen wir uns das Netz zurück!
Key Guides

A Lexicon of Hateful and Inflammatory Speech in the Central African Republic
Deep Insights

Disinformation Primer
Key Guides