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"Research on forcibly displaced people and their digital cultures have dominantly focused on utility-driven ends, primarily tied to goals of assimilation, social surveillance/tracking, economic betterment and other aid agencies’ specific agendas and outcomes. This approach negates much of their di
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"La Evaluación de Necesidades de Información (INA) de la población migrante venezolana en el Área Metropolitana de Bucaramanga, Santander, se realizó entre noviembre de 2021 y marzo de 2022 bajo la metodología propia de Internews, en el marco del Programa Conectando Caminos por los Derechos de
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Radio and Social Media as a Two-Way Communication Tool in Conflict- and Pandemic-Affected Communities in Burkina Faso
African Journalism Studies, volume 43, issue 4 (2022), pp. 44-61
"The article draws on the concepts of “felt needs” and “politics of listening” widely used in community development and applies them more broadly to the humanitarian crisis suffered by internally displaced persons in Burkina Faso. It investigates the two-way communication stream between radi
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The Digital Worlds of Displacement-Affected Communities: A Cross-Context Study of How People Affected by Displacement Use Mobile Phones
Deep Insights
GSMA; UN Refugee Agency (UNHCR) (2022), 76 pp.
"Through in-depth qualitative research and a survey to confirm and quantify findings, this study aims to provide a more holistic understanding of how displacement-affected communities in three humanitarian settings are using their mobile phones. These settings were chosen to provide a variety of per
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Barriers & Bridges: Communication and Information Exchange with Ukrainian Refugees in Romania
Internews (2022), 20 pp.
"More than 13 million people have been displaced by the war in Ukraine in the last six months, with 1.6 million refugees entering Romania since February. As of August 2022, more than 87 thousand people are still seeking shelter in Romania with the support of the Government and partners including civ
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Communication, Community Engagement and Accountability Across the Ukraine Response: A Snapshot
London: CDAC Network (2022), 19 pp.
"Key findings and recommendations on the main communication, community engagement and accountability (CCEA) barriers and gaps:
Finding 1: There is strong rhetoric from international agencies to support local/national CCEA and work on more inclusive partnerships – but progress has been slow
Finding
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Asylees' ICT and Digital Media Usage: New Life - New Information?
Berlin; Boston: De Gruyter Saur (2022), x, 270 pp.
"What kind of information are refugees looking for? Who do they communicate with? What ICT, social and digital media do they apply? What are their motives to use particular devices or services, from Facebook and WhatsApp to YouTube and TikTok? Are gender- as well as age-dependent differences to be o
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"La principal información que la población migrante, refugiada y retornada manifiesta necesitar para su vida en Cali, Colombia es: 78.3% sobre necesidades primarias, como acceso a servicios de salud, techo y alimentación; 62.1% sobre medios de subsistencia, como información laboral, educación y
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"1. Las lideresas comunitarias son el filtro informativo de servicios y ayudas que llegan a los asentamientos de Maicao [...] 2. El voz-a-voz como principal fuente de información y verificación [...] 3. El entretenimiento es el contenido de mayor consumo por encima del noticioso; este tipo de cons
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From Fragmentation to Integration: Addressing the Role of Communication in Refugee Crises and (re)settlement Processes
International Communication Gazette, volume 83, issue 1 (2021), pp. 3-101
"Top-down approaches have limited potential to reach long-lasting and innovative solutions for the settlement of refugees. There is a growing consensus among scholars and policy-makers that governments alone cannot solve complex societal problems, and that participation of non-government actors, sta
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Peeling the Onion: A Multi-Layered Infodemic and its Impact on Trust for Syrians in Lebanon
Internews (2021), 68 pp.
"Internews focuses primarily on the information ecosystem for Syrian refugees residing in Lebanon to acknowledge and unpack the unique experiences for Syrians at a time when information is heavily impacted by Lebanon’s various compounding crises. The ecosystem for Syrians is assessed here as an ec
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Media, Migration and Displacement in the Middle East and North Africa: An Explorative Study
Bonn: Deutsche Welle DW Akademie (2021), 21 pp.
"DW Akademie commissioned field studies in the following six Middle Eastern and Northern African countries in 2019/20: Lebanon, Jordan, Libya, Tunisia, Algeria and Morocco. The initiative to carry out these studies stems from DW Akademie’s long-standing experience in the MENA region and the identi
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"Through a combination of interviews, surveys, desk research, and focus group discussions this Information Ecosystem Assessment (IEA) explores trends of information demand and supply within refugee and host communities. The report analyzes their information access, needs, use, flows, and identifies
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Using Social Media in Community-Based Protection: A Guide
UNHCR (2021), 240 pp.
"This Guide aims to support UNHCR country offices in the use of Social Media to protect People of Concern (PoCs) and ensure they enjoy their rights. We will show how UNHCR staff and partners can develop a Community-Based Protection (CBP) strategy, using Social Media in a way that respects UNHCR’s
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Retrouver du lien: S’informer au sein des communautés déplacées au Mali au temps de la COVID-19
Internews (2021), 79 pp.
"Cette évaluation de l'écosystème de l'information documente comment l'information autour de la pandémie de la COVID-19 est produite au Mali ainsi que les pratiques informationnelles des Populations Déplacées internes (PDI) dans les régions de Bamako, Ségou, Sikasso, Mopti et Tombouctou. Ell
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En movimiento durante la pandemia COVID-19: Información, confianza e influencia entre venezolanos en Nariño, Colombia
Internews (2021), 74 pp.
"1. Los proveedores de información no han atendido suficientemente las necesidades de los refugiados y migrantes en la región, especialmente aquellos en situaciones más vulnerables como los refugiados y migrantes LGBTQI+ y aquellos con estatus migratorio irregular. Los líderes comunitarios para
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Médias, migration et exil au Moyen-Orient et en Afrique du Nord : Une étude exploratoire
Bonn: Deutsche Welle DW Akademie (2021), 33 pp.
"DW Akademie commissioned field studies in the following six Middle Eastern and Northern African countries in 2019/20: Lebanon, Jordan, Libya, Tunisia, Algeria and Morocco. The initiative to carry out these studies stems from DW Akademie’s long-standing experience in the MENA region and the identi
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