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Information Ecosystem Assessment: Jordan

Aida Al-Kaisy

Internews (2023), 63 pp.

"This report provides an assessment of the media landscape in Jordan from the perspective of its audiences. Based on audience research, it examines the key issues emerging around media usage, trust, content, and literacy. It is based on data that was collected throughout June and July 2023; the medi ... more

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Strategies for Building Trust in News: What the Public Say They Want Across Four Countries

Sayan Banerjee, Amy Ross Arguedas, Benjamin Toff et al.

Oxford: Reuters Institute for the Study of Journalism (2023), 76 pp.

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Digital Trust Initiatives: Seeking to Reward Journalistic Ethics Online

Eleonora Maria Mazzoli

Washington, DC: Center for International Media Assistance (CIMA) (2023), 28 pp.

"Digital trust initiatives strive to address complex problems and have multiple goals: from empowering users, to improving journalistic practices, to driving audiences and revenues to trusted news sources—and they cannot achieve such goals alone. Bolstering trustworthy news outlets and the content ... they produce in the digital information ecosystem is no easy undertaking. It entails interfacing with a diverse set of stakeholders—readers, journalists, news organizations, platforms, and advertisers—all of whom have distinct behaviors, goals, and incentives. Yet, the potential payback is immense if all the parts in this complex system can be aligned toward a similar objective. Cooperation among these initiatives as well as with other key industry actors in this sector will be key. There are signs that such collaboration is underway. The Journalism Trust Initiative (JTI) emergency protocol powered by NewsGuard aims to support news outlets at risk and will be tested for the first time in Ukraine later this year. It is a potentially promising example of how these initiatives can work together to help newsrooms around the world establish their credibility and transparency in times of crisis. There are also indications of increased cooperation between these initiatives and tech companies. A recently launched project shows the potential for collaboration among multiple digital news trust initiatives and online platforms: the Microsoft Journalism Hub, a resource center built to connect the journalism community with tools, technology, services, and partner programs. Among its features, it includes NewsGuard’s indicator tools and offers support for JTI’s certification program. Digital trust initiatives have set ambitious goals, but their ambitions for change at a global scale remain largely unproven as these efforts are still quite young. Additionally, the opacity of platforms’ content curation and moderation processes, and the lack of data on advertisers’ investment decisions, contributes to a dearth of concrete evidence on how these actors are actually using these indicators and standards—if they are using them at all. The extent to which these initiatives will gain broader traction is yet to be seen." (Conclusions) more

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Syria Audience Research Study

Free Press Unlimited (2023), iv, 70 pp.

"The key findings suggest that Syrians continue to adopt social media and social messaging apps as the primary channels through which they access news. They appreciate the privacy of messaging apps for communication with friends and family, and check the credibility of news stories with friends, fam ... more

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Striking the balance between fake and real: Under what conditions can media literacy messages that warn about misinformation maintain trust in accurate information?

Michael Hameleers, Toni van der Meer

Behaviour & Information Technology (2023), 13 pp.

"Although interventions that warn about the harms of misinformation may be effective in lowering the credibility of false information, they may also cause suspicion related to factually accurate information. To explore these contradictory outcomes of exposure to media literacy messages, we used an o ... more

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Reuters Institute Digital News Report 2023

Nic Newman, Richard Fletcher, Kirsten Eddy, Craig T. Robertson, Rasmus Kleis Nielsen (eds.)

Oxford: Reuters Institute for the Study of Journalism (2023), 158 pp.

"Across markets, only around a fifth of respondents (22%) now say they prefer to start their news journeys with a website or app – that’s down 10 percentage points since 2018. Publishers in a few smaller Northern European markets have managed to buck this trend, but younger groups everywhere are ... showing a weaker connection with news brands’ own websites and apps than previous cohorts – preferring to access news via side-door routes such as social media, search, or mobile aggregators. • Facebook remains one of the most-used social networks overall, but its influence on journalism is declining as it shifts its focus away from news. It also faces new challenges from established networks such as YouTube and vibrant youth-focused networks such as TikTok. The Chinese-owned social network reaches 44% of 18–24s across markets and 20% for news. It is growing fastest in parts of Asia-Pacific, Africa, and Latin America. • When it comes to news, audiences say they pay more attention to celebrities, influencers, and social media personalities than journalists in networks like TikTok, Instagram, and Snapchat. This contrasts sharply with Facebook and Twitter, where news media and journalists are still central to the conversation. • Much of the public is sceptical of the algorithms used to select what they see via search engines, social media, and other platforms. Less than a third (30%) say that having stories selected for me on the basis of previous consumption is a good way to get news, 6 percentage points lower than when we last asked the question in 2016. Despite this, on average, users still slightly prefer news selected this way to that chosen by editors or journalists (27%), suggesting that worries about algorithms are part of a wider concern about news and how it is selected. • Despite hopes that the internet could widen democratic debate, we find fewer people are now participating in online news than in the recent past. Aggregated across markets, only around a fifth (22%) are now active participators, with around half (47%) not participating in news at all. In the UK and United States, the proportion of active participators has fallen by more than 10 percentage points since 2016. Across countries we find that this group tends to be male, better educated, and more partisan in their political vie ws. • Trust in the news has fallen, across markets, by a further 2 percentage points in the last year, reversing in many countries the gains made at the height of the Coronavirus pandemic. On average, four in ten of our total sample (40%) say they trust most news most of the time. Finland remains the country with the highest levels of overall trust (69%), while Greece (19%) has the lowest after a year characterised by heated arguments about press freedom and the independence of the media." (Summary, page 10) more

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The Trust Framework

Internews (2023), 2 pp.

"The Internews Trust Framework offers a perspective to gauge the presence of trust and, importantly, to understand why certain sources of information might be more, or lesstrusted. This framework consists of four key elements of trust, each comprising threecomponents. This enables us to analyze, mon ... more

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News for the Powerful and Privileged: How Misrepresentation and Underrepresentation of Disadvantaged Communities Undermine Their Trust in News

Amy Ross Arguedas, Sayan Banerjee, Richard Fletcher et al.

Reuters Institute for the Study of Journalism (2023), 58 pp.

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State of the Media Survey Report 2023

Nairobi: Media Council of Kenya (2023), xii, 54 pp.

"The Media survey indicates that Television remains the primary source of news, with 47% of respondents indicating it as their go-to platform for staying informed. Following closely is Radio, with 31% of respondents relying on it for news updates. The survey also revealed that Citizen Tv emerged as ... more

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PNG Citizen Media Engagement Report 2023

Media Development Initiative (MDI); ABC International Development (2023), 59 pp.

"Traditional media, specifically, radio, newspaper, and television, are the key sources of information, followed by social media. Social media is a source of information for significantly more youths (aged 18 to 30 years), citizens living in urban areas, or in the Southern region, trending towards f ... urther growth in the future. Even so, radio and newspapers remain the top two information sources across all segments surveyed regardless of gender, age group, region, and density (urban/rural). Trust in information sources has generally declined since 2019, however citizens trust the sources of information they are using and while traditional and social media feature as key information sources, a range of other trustworthy sources of information were identified. In fact, the Church was rated the most trustworthy source of information amongst all demographics surveyed, reinforcing the role of religion in Papua New Guinean communities today, with traditional media following as the next most trusted sources of information. In the FGDs, youth shared stories about misleading information on social media and the internet, and perceived influence and bribery impacting the quality of some stories in traditional media. With 91% of internet users having seen misinformation or disinformation at least occasionally across online platforms, online sources are considered some of the least trustworthy sources of information [...] Mobile phones are the most accessible digital devices in Papua New Guinea, with 79% of citizens using them daily and a further 12% using them a few times a week. Frequency of mobile phone usage increases with educational attainment and is higher amongst those living in urban locations. Rising accessibility of smartphones is also widening the reach of internet and social media services, which continue to be accessed primarily through smartphones. Importantly, 60% of Papua New Guineans use the internet or social media even if only occassionally; usage is higher in urban locations, and the Southern and Momase regions, but declines with age. Half of all citizens use the internet or social media weekly and usage is more frequent with higher educational attainment, but lower for PWD. Using social media is the most popular internet activity, however obtaining information, accessing news, and for entertainment purposes are also popular. Engagement with social media declines with age, while use of internet banking or transferring money increases with age. Facebook is the most popular social media platform with 94% using it weekly, followed closely by WhatsApp at 84%. TikTok, Instagram, and Viber are relatively more popular amongst youths. PWD have the highest variety of social media platforms used weekly of any group and are more likely to use TikTok. Overall, quality of internet services is considered just OK considering affordability, speed, and reliability. Snapshot of Vulnerable Groups: This study examined media coverage, inclusivity, and issue-related measures for four (4) particular groups in society: youth, people with disability (PWD), women, and people living in rural and remote areas. Youth, women and rural citizen issues are being covered, but even so, people would like to see more coverage. There is a lot of room for improvement on PWD coverage. There is a general theme that the media is encouraged to tell stories about these groups, and that these stories should come from these people directly. There is a sense that discussions and stories around youth, PWD, women, and those in rural and remote areas are often sourced from those who are not in these categories. ‘Talk to them, not about them’ would be a good mantra to drive media inclusivity." (Executive summary, pages 5-6) more

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2023 Edelman Trust Barometer: Global Report

Edelman (2023), 71 slides

"Four Forces That Lead To Polarization: 1. Economic Anxieties: Economic optimism is collapsing around the world, with 24 of 28 countries seeing all-time lows in the number of people who think their families will be better off in five years. 2. Institutional Imbalance: Business is now the sole instit ... more

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Can Fighting Misinformation Have a Negative Spillover Effect? How Warnings for the Threat of Misinformation Can Decrease General News Credibility

Toni van der Meer, Michael Hameleers, Jakob Ohme

Journalism Studies, volume 24, issue 6 (2023), pp. 803-823

"In the battle against misinformation, do negative spillover effects of communicative efforts intended to protect audiences from inaccurate information exist? Given the relatively limited prevalence of misinformation in people’s news diets, this study explores if the heightened salience of misinfo ... more

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Media Coverage of Religious Freedom and Diversity: Reception and Perception Qualitative Study from Iraq, Lebanon and Sudan

Jad Safwan, Nidal Ayoub, Montadhar Kadhim Nasser, Rasha Abdallah Al-Awad

Beirut: Samir Kassir Foundation; Internews (2022), 40 pp.

"This qualitative study report primarily details the reactions of local audiences in Lebanon, Iraq, and Sudan and their perception of media content produced by journalist trained by ENQUIRE (Enhancing Quality Information on Religious Freedoms). The content is compared with that of more traditional, ... more

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Media Usage and Political Trust Among Young Adults in China: The Role of Media Credibility, Trust in Sources and Political Membership

Qiong Gong, Marc Verboord, Yijing Wang

Global Media and Communication, volume 18, issue 3 (2022), pp. 301-321

"On the basis of an online survey conducted among young Chinese adults, this study examines how the association between media usage and political trust can be explained by three factors: the mediating roles of the perceived credibility of traditional and social media; the moderating roles of trust i ... more

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Listening to the Voices of the Public

Mediation: Biannual Publication of Fondation Hirondelle, issue 8 (2022), 6 pp.

"Faced with a major crisis of confidence since the beginning of the 2010s, traditional media are multiplying initiatives to try to reconnect with their audience, even giving them a real role in the production of information." (Page 1)

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Snap Judgements: How Audiences Who Lack Trust in News Navigate Information on Digital Platforms

Amy Ross Arguedas, Sumitra Badrinathan, Camila Mont'Alverne, Benjamin Toff, Richard Fletcher, Rasmus Kleis Nielsen

Oxford: Reuters Institute for the Study of Journalism (2022), 43 pp.

"In this report, we qualitatively examine how audiences who lack trust in most news organisations in their countries navigate the digital information environment, especially how they make sense of the news they encounter while using social media, messaging applications, or search engines. Drawing on ... a sample of 100 individuals in four countries – Brazil, India, the United Kingdom (UK), and the United States (US) – we centre on how they use Facebook, WhatsApp, and Google, based on a unique interviewing approach anchored in their concrete everyday experiences. Participants were asked to describe and respond to what they actually saw on their screens as they navigated these platforms in real time while speaking to members of our research team. This research is focused on individuals with minimal trust in most news sources and below-average interest in politics – a population often neglected in audience research since these individuals tend to be least likely to consume news. However, for that same reason, understanding the way they encounter and engage with information online is of particular importance. Indeed, in line with prior survey-based research (Toff et al. 2021c), we found these individuals tended to be indifferent towards, or even opposed to, the idea of receiving news through platforms, which they said they primarily used for other purposes. What we found is that when they did encounter news on platforms and sought to assess how credible the information might be, they often relied on cues for making quick, in-the-moment judgements, which were particularly important since many of these users rarely clicked through to the original sources of news. The mental shortcuts people discussed, summarised in Figure 1, involved (1) pre-existing ideas they held about news in general or specific news brands (where the information was coming from), but also several other factors: (2) social cues from family and friends (who shared or engaged with the news), (3) the tone and wording of headlines (whether or not it was perceived as clickbait), (4) the use of visuals (which they often saw as important evidence for what could or could not be trusted), and (5) the presence of advertising (whether or not information appeared to be sponsored). Additional (6) platform-specific cues also played a role in shaping judgements about what to trust. These involved design decisions around how information appears on platforms (e.g. what labels appear, what is given most prominence), which in turn affect many of these other cues." (Introduction and key findings, page 3) more

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Trust in the Internet

Ipsos (2022), 23 pp.

"An international survey reveals that Internet users' trust on the Internet has dropped significantly since 2019. That is among the key findings of a 20-country Ipsos survey released by The New Institute in Hamburg, Germany. Only six in ten (63%) Internet users on average across the 20 countries sai ... more

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Estudio de mercado y audiencias de medios de comunicación en América Central: Informe comparativo

Proyecto VIMES; Free Press Unlimited; A-01 (2022), 60 pp.

"Los medios investigados en este estudio llegan más que todo a una población de mayor poder adquisitivo y niveles académicos que buscan un periodismo serio, investigativo, de calidad. Es una audiencia bastante involucrada con el medio. Le gusta a esa audiencia sentirse parte del medio de comunica ... more

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Research Note: Fighting Misinformation or Fighting for Information?

Alberto Acerbi, Sacha Altay, Hugo Mercier

Harvard Kennedy School Misinformation Review, volume 3, issue 1 (2022), pp. 1-15

"A wealth of interventions have been devised to reduce belief in fake news or the tendency to share such news. By contrast, interventions aimed at increasing trust in reliable news sources have received less attention. In this article, we show that, given the very limited prevalence of misinformatio ... more

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Modes of Perception and Issues of Trust in the Media

Anja Wollenberg, Katharina Nötzold (eds.)

Global Media Journal - German Edition, volume 12, issue 2 (2022), various pag.

"What are root causes of trust and distrust in media in different political contexts? How is media use shifted from one source to another with the change of political culture? What factors shape media perception across cultures and across political regimes? Are there commonalities or are they differ ... more