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Barriers & Bridges: Communication and Information Exchange with Ukrainian Refugees in Romania

Mihaela Negru

Internews (2022), 20 pp.

"More than 13 million people have been displaced by the war in Ukraine in the last six months, with 1.6 million refugees entering Romania since February. As of August 2022, more than 87 thousand people are still seeking shelter in Romania with the support of the Government and partners including civ ... more

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Snap Judgements: How Audiences Who Lack Trust in News Navigate Information on Digital Platforms

Amy Ross Arguedas, Sumitra Badrinathan, Camila Mont'Alverne, Benjamin Toff, Richard Fletcher, Rasmus Kleis Nielsen

Oxford: Reuters Institute for the Study of Journalism (2022), 43 pp.

"In this report, we qualitatively examine how audiences who lack trust in most news organisations in their countries navigate the digital information environment, especially how they make sense of the news they encounter while using social media, messaging applications, or search engines. Drawing on ... a sample of 100 individuals in four countries – Brazil, India, the United Kingdom (UK), and the United States (US) – we centre on how they use Facebook, WhatsApp, and Google, based on a unique interviewing approach anchored in their concrete everyday experiences. Participants were asked to describe and respond to what they actually saw on their screens as they navigated these platforms in real time while speaking to members of our research team. This research is focused on individuals with minimal trust in most news sources and below-average interest in politics – a population often neglected in audience research since these individuals tend to be least likely to consume news. However, for that same reason, understanding the way they encounter and engage with information online is of particular importance. Indeed, in line with prior survey-based research (Toff et al. 2021c), we found these individuals tended to be indifferent towards, or even opposed to, the idea of receiving news through platforms, which they said they primarily used for other purposes. What we found is that when they did encounter news on platforms and sought to assess how credible the information might be, they often relied on cues for making quick, in-the-moment judgements, which were particularly important since many of these users rarely clicked through to the original sources of news. The mental shortcuts people discussed, summarised in Figure 1, involved (1) pre-existing ideas they held about news in general or specific news brands (where the information was coming from), but also several other factors: (2) social cues from family and friends (who shared or engaged with the news), (3) the tone and wording of headlines (whether or not it was perceived as clickbait), (4) the use of visuals (which they often saw as important evidence for what could or could not be trusted), and (5) the presence of advertising (whether or not information appeared to be sponsored). Additional (6) platform-specific cues also played a role in shaping judgements about what to trust. These involved design decisions around how information appears on platforms (e.g. what labels appear, what is given most prominence), which in turn affect many of these other cues." (Introduction and key findings, page 3) more

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Research Note: Fighting Misinformation or Fighting for Information?

Alberto Acerbi, Sacha Altay, Hugo Mercier

Harvard Kennedy School Misinformation Review, volume 3, issue 1 (2022), pp. 1-15

"A wealth of interventions have been devised to reduce belief in fake news or the tendency to share such news. By contrast, interventions aimed at increasing trust in reliable news sources have received less attention. In this article, we show that, given the very limited prevalence of misinformatio ... more

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Media Literacy, Disinformation & Misinformation in the Caribbean

Public Media Alliance; UNESCO; Media Institute of the Caribbean; Association of Caribbean Media Workers (2022), 78 pp.

"This situation report herein analyses media and information literacy (MIL), disinformation, and trust in news across the Caribbean. It contains country reports from eight researchers, covering eight Caribbean nations: the Bahamas, Barbados, Grenada, Guyana, Jamaica, St. Vincent & the Grenadines, Su ... more

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Listening to the Voices of the Public

Mediation: Biannual Publication of Fondation Hirondelle, issue 8 (2022), 6 pp.

"Faced with a major crisis of confidence since the beginning of the 2010s, traditional media are multiplying initiatives to try to reconnect with their audience, even giving them a real role in the production of information." (Page 1)

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Media Coverage of Religious Freedom and Diversity: Reception and Perception Qualitative Study from Iraq, Lebanon and Sudan

Jad Safwan, Nidal Ayoub, Montadhar Kadhim Nasser, Rasha Abdallah Al-Awad

Beirut: Samir Kassir Foundation; Internews (2022), 40 pp.

"This qualitative study report primarily details the reactions of local audiences in Lebanon, Iraq, and Sudan and their perception of media content produced by journalist trained by ENQUIRE (Enhancing Quality Information on Religious Freedoms). The content is compared with that of more traditional, ... more

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Patient Zero: A Study on the Philippine Information Ecosystem

Rappler Research Team

Internews (2022), 115 pp.

"To illustrate the dynamics of the digital information ecosystem and how disinformation is seeded within this environment, Rappler explored cascades around the following themes: war on drugs, attacks against the press, and messaging around Martial Law and authoritarian rule. The themes were selected ... more

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Estudio de confianza en la TV: Informe final

Santiago de Chile: Consejo Nacional de Televisión (CNTV); Brinca (2022), 45 pp.

"El CNTV necesita comprender en profundidad el vínculo emocional y significados atribuidos a la TV abierta desde la prespectiva de la confianza, identificando los atributos más relevantes que componen esta predisposición, para luego medirlos cuantitativamente. Para ésto Brinca ejecutó un estudi ... more

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Media Usage and Political Trust Among Young Adults in China: The Role of Media Credibility, Trust in Sources and Political Membership

Qiong Gong, Marc Verboord, Yijing Wang

Global Media and Communication, volume 18, issue 3 (2022), pp. 301-321

"On the basis of an online survey conducted among young Chinese adults, this study examines how the association between media usage and political trust can be explained by three factors: the mediating roles of the perceived credibility of traditional and social media; the moderating roles of trust i ... more

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Estudio de mercado y audiencias de medios de comunicación en América Central: Nicaragua

Proyecto VIMES; Free Press Unlimited; A-01 (2022), 67 pp.

"Esta publicación presenta información sobre el mercado de los medios de comunicación en Nicaragua, sobre cómo la población los percibe y cuáles son los hábitos de la audiencia en el consumo de la información. Además, ofrece recomendaciones para mejorar la viabilidad de los medios [...] Los ... more

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Estudio de mercado y audiencias de medios de comunicación en América Central: Guatemala

Proyecto VIMES; Free Press Unlimited; A-01 (2022), 70 pp.

"Esta publicación presenta información sobre el mercado actual de los medios de comunicación en Guatemala; sobre cómo la población percibe estos medios y cuáles son los hábitos de la audiencia en el consumo de la información. Además, ofrece recomendaciones para mejorar la viabilidad de los ... more

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Media and the Coronavirus Pandemic in Africa (Part One)

Journal of African Media Studies, volume 13, issue 2 (2021), pp. 133-299

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The Kenya Media Assessment 2021

Chaacha Mwita et al.

Internews (2021), 47 pp.

"There are stark lessons to be learnt from this assessment: Social media has become the main source of news and information for majority of Kenyans, even though it suffers the greatest trust deficit. Radio remains highly important, while television is the most trusted source of information and newsp ... more

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Primera encuesta MediaScan Panamá: Percepción ante la desinformación. Consumo de medios. Confianza en las fuentes informativas

Mediáticos; Centro Internacional de Estudios Políticos y Sociales (CIEPS) (2021), 12 pp.

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Media Capture: How Money, Digital Platforms, and Governments Control the News

Anya Schiffrin (ed.)

New York: Columbia University Press (2021), vii, 315 pp.

"This book features pathbreaking analysis from journalists and academics of the changing nature and peril of media capture - how formerly independent institutions fall under the sway of governments, plutocrats, and corporations. Contributors including Emily Bell, Felix Salmon, Joshua Marshall, Joel ... more

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Global Trustworthiness Index 2021: Who Does the World Trust?

Ipsos (2021), 26 pp.

"These are the findings of an Ipsos online survey conducted between 23 April and 7 May 2021. The survey was conducted in 28 countries around the world, via the Ipsos Online Panel system in Argentina, Australia, Belgium, Brazil, Canada, Chile, China, Colombia, France, Germany, Great Britain, Hungary, ... more

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Overcoming Indifference: What Attitudes Towards News Tell Us About Building Trust

Benjamin Toff, Sumitra Badrinathan, Camila Mont’Alverne, Amy Ross Arguedas, Richard Fletcher, Rasmus Kleis Nielsen

Oxford: Reuters Institute for the Study of Journalism (2021), 69 pp.

"This report contains a range of findings about news audiences in each of the four countries [Brazil, India, United Kingdom, United States], focusing on audiences overall as well as different segments of the public categorised according to their degree of trust towards news brands in their country. ... more

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The Measurement of Trust in Communication Research, Part 2

Paola Pascual-Ferrá

Communication Research Trends, volume 40, issue 1 (2021), pp. 4-36

"In this review of the literature I have attempted to show how researchers in different areas of communication have conceptualized and operationalized trust and trust-related concepts. Trust has been associated most with the concept of credibility, but other words that have been used to operationali ... ze it include believability, accuracy, honesty, truthfulness, trustworthiness, sincerity, competence, expertise, reliability, and goodwill, to name some. The concept of trust, just as credibility, is multi-dimensional, and it seems to depend on the context, the person, and the task that is evaluated, as one may not necessarily trust another with a personal secret but may trust that person to complete a work-related task well. As might have become evident to the reader, our discipline's interest in measuring trust has been mostly utilitarian: trust as a means to an end (e.g., persuasion, credibility, and effectiveness of the communicator, to name some). While not all of the trust-related research in communication has been self-serving, it has focused mostly on the benefits that communicators can derive from growing others' trust in them, and less on the benefit that the act of trusting may have on others beyond the communicator, or other possible outcomes stemming from trust. One of the few exceptions has been in the instructional communication literature, where measures of trust have been used to study levels of student satisfaction, development and learning; interpersonal communication, where measures of trust have been used to study satisfaction in relationships between friends and romantic partners; and health communication, where communicating trust in the patient-provider interaction can increase the patient's self-awareness and sense of well-being. The mostly transactional and utilitarian view of trust that has dominated so far is perhaps a reflection of the increased professionalization of the discipline, the need for practical applications within the business setting and the cultures that sustain them and are in turn sustained by them. It would be interesting for future research to consider trust from the perspective of the person who is doing the trusting what impact does trust have on them beyond being persuaded and returning as consumers of information and products? It would be interesting for future research to approach the study of trust from that perspective as well as from non-traditional (read non-Western/Anglo-Saxon) socioeconomic and cultural perspectives." (Conclusion, page 21) more

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Disconnected: Information Dynamics in BARMM During the COVID-19 Pandemic

Internews (2021), 66 pp.

"This Information Ecosystem Assessment (IEA) aims to study the information environment in the Bangsamoro Autonomous Region in Muslim Mindanao (BARMM) of the Philippines during the COVID-19 pandemic in 2020. Its main objective is to explore the dynamics of information in the region. The first section ... more

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Safe. Strong. Viable. The Symbiosis Between Media Safety and Media Viability

Laura Moore, Petra Aldenrath, Nadine Jurrat (eds.)

Bonn: Deutsche Welle DW Akademie (2021), 41 pp.

"The interviews and the analyses by the experts show that: –– Quality content increases safety. The editors interviewed for this publication confirm that fair and balanced journalism, which clearly distinguishes between facts and opinion and treats the people at the center of the story with resp ... more