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Journals
Output Type
Social Media Usage by Digital Finance Consumers: Analysis of Consumer Complaints in Kenya, Nigeria and Uganda. July 2019 - July 2020
Innovations for Poverty Action (ipa) (2021), 36 pp.
"Digital feedback has large potential for consumer protection. The customer experiences shared in the different social media channels have proven to be a rich source of information with the potential of answering a large number of questions. Who will make use of this data and methods going forward,
...
Between Advocacy and Outrage: A Study on Treatment of Gender Issues in Social Media in Iraq
Berlin: Media in Cooperation and Transition (MiCT) (2021), 29 pp.
"This study was launched with the aim to deepen our understanding of how women related topics are debated in social media in Iraq. It is based on a social media monitoring exercise conducted between April 2019 and November 2020 across two topics of interest: the kidnapping of women rights’ activis
...
Sourcing Pandemic News: A Cross-National Computational Analysis of Mainstream Media Coverage of COVID-19 on Facebook, Twitter, and Instagram
Digital Journalism, volume 9, issue 9 (2021), pp. 1261-1285
"This article explores the uses of sources in coverage of the COVID-19 pandemic in social media posts of mainstream news organizations in Brazil, Chile, Germany, Mexico, Spain, the U.K., and the U.S. Based on computational content analysis, our study analyzes the sources and actors present in more t
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Myths and Misconceptions on Covid-19: ‘Congo Check’ and ‘Talato’ Verification Experiences
Frontiers in Communication, volume 6, issue 627214 (2021), 21 pp.
"This paper asks: How do fact-checkers combat/halt Covid-19 myths and misconceptions in the Democratic Republic of Congo and the Central African Republic? How do they engage in social media networks toward sense-giving and sharing corrective information? It discusses two cases of online media projec
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How Kenyans on Twitter Use Visuals as a Form of Political Protest
Kommunikation.Medien, issue 12 (2020), 27 pp.
"The growth of the Internet in the last two decades has helped increase political and civic en-gagement and scrutiny. The growth of a digital economy in Kenya has led to the emergence of a vibrant online community with 89.7 % of the population having access to the Internet. This paper examines how K
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Social Media and Disinformation in War Propaganda: How Afghan Government and the Taliban Use Twitter
Media Asia, volume 47, issue 1-2 (2020), pp. 34-46
"This study examines disinformation and propaganda in war in the age of information particularly through social media. It analyzes Twitter's posts of the Afghan government and the Taliban, from January to March 2018. For understanding disinformation, 952 tweets of both parties were crosschecked with
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Participatory Media Cultures: Virality, Humour, and Online Political Contestations in Kenya
Africa Spectrum, volume 55, issue 2 (2020), pp. 148-169
"The article seeks to discuss varied forms of citizen engagement in the era of Internet viral cultures, ranging from (1) the use of social media for online protest, characterised by political contestation and fleeting outbursts of anger and backlash in the Twittersphere, to (2) the appropriation of
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Social Media and Elections in Africa. Vol. 1: Theoretical Perspectives and Election Campaigns
Basingstoke: Palgrave Macmillan (2020), xv, 237 pp.
"This book brings together fresh evidence and new theoretical frameworks in a unique analysis of the increasing role of social media in political campaigns and electoral processes across Africa. Supported by contemporary and historical cases studies, it engages with the main drives behind the variou
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Engendering Hate: The Contours of State-Aligned Gendered Disinformation Online
London: Demos (2020), 40 pp.
"Online spaces are being systematically weaponised to exclude women leaders and to undermine the role of women in public life. Attacks on women which use hateful language, rumour and gendered stereotypes combine personal attacks with political motivations, making online spaces dangerous places for w
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Going Digital: Web Data Collection Using Twitter as an Example
Oxford: Oxfam (2020), 30 pp.
"These guidelines are published under the Going Digital series where we explore and share our learning in using new digital technologies in evaluation and research. In this fifth instalment of Going Digital, another form of digital data is explored: web data. The paper discusses how web data, in par
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"The rapid escalation in the long-running conflict between Azerbaijan and Armenia which took place in late September 2020 has been shadowed by a battle across social media for control of the international narrative about the conflict. On Twitter, large numbers of accounts supporting both sides have
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Twitter Scorecard: Tracking Twitter's Progress in Addressing Violence and Abuse Against Women Online
London: Amnesty International (2020), 22 pp.
"Twitter is still not doing enough to protect women from online violence and abuse. Since the release of Toxic Twitter in 2018, Amnesty International has continued to highlight the scale of abuse women face on Twitter, including in Argentina, India, the UK and the US. Meanwhile, women have continued
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Understanding Viral Communism: A Thematic Analysis of Twitter During Brazil’s 2018 Elections
Westminster Papers in Communication and Culture, volume 15, issue 1 (2020), pp. 19-36
"This research performs a thematic analysis on tweets published during Brazil’s 2018 elections that mentioned communism. The idea was to identify the linkages to other underlying themes that emerged during what we saw as the Twitter ‘virality of communism’ and interpret them considering the ba
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Saving Lives and Changing Minds with Twitter in Disasters and Pandemics: A Literature Review
Journalism and Media, volume 1, issue 1 (2020), pp. 59-77
"Twitter is a major tool for communication during emergencies and disasters. This study aimed to investigate Twitter use during natural hazards and pandemics. The included studies reported the role of Twitter in disasters triggered by natural hazards. Electronic databases were used for a comprehensi
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"This report analyses a persistent, large-scale influence campaign linked to Chinese state actors on Twitter and Facebook. This activity largely targeted Chinese-speaking audiences outside of the Chinese mainland (where Twitter is blocked) with the intention of influencing perceptions on key issues,
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Redes sociales y plataformas de fact-checking contra la desinformación sobre la COVID-19
Hipertext.net, issue 21 (2020), pp. 79-92
"La pandemia de la COVID-19 ha generado una crisis sanitaria y comunicativa sin precedentes. A través de las plataformas digitales, se ha producido una ingente circulación de información falsa, inexacta o descontextualizada so-bre el coronavirus. Entre ella, cabe destacar los rumores, bulos y teo
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When online commentary turns into violence: The role of Twitter in slander against journalists in Colombia
Conflict & Communication Online, volume 18, issue 1 (2019), 16 pp.
"The 55-year long Colombian conflict with the FARC guerrilla movement ended in 2016 with the signing of a peace agreement, which resulted in a substantial reduction in the number of victims of socio-political violence. Paradoxically, this did not improve security for journalists, who were targeted:
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Online Audience Engagement with Legacy and Digital-Born News Media in the 2019 Indian Elections
Oxford: Reuters Institute for the Study of Journalism (2019), 16 pp.
"In this factsheet, we study online audience engagement with legacy and digital-born news media across social media platforms (Facebook and Twitter) and the open web during the 2019 Indian General Election on the basis of data collected between 11 April and 19 May. We analyse cross-platform online a
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How to Analyze Social Media? Assessing the Promise of Mixed-Methods Designs for Studying the Twitter Feeds of PMSCs
International Studies Perspectives, volume 20, issue 2 (2019), pp. 188-200
"Social scientists and international relations scholars are increasingly analyzing data collected from Twitter or Facebook to examine political processes in which social media are used. The sheer amount of web 2.0 data and its heterogeneity (including text, photos, and videos), however, pose challen
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"Educators use Twitter in many ways, including:
- The Digital Classroom: Twitter can be used to teach media and information literacy, including digital skills as well as global citizenship. You can prepare students to be informed, creative, engaged, empowered as well as how to express themselves —
...
