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"This report explores the local-specific contextual concerns stemming from global, non-transparent, and profit-driven content moderation processes of social media. The report analyses what happens when certain local communities and countries are 'invisible' to social media platforms and illustrates
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No Excuse for Abuse: What Social Media Companies Can Do Now to Combat Online Harassment and Empower Users
PEN America (2021), 7 pp.
"To ensure that social media becomes safer, more open, and more equitable for all users, platforms like Twitter, Facebook, and Instagram must prioritize curbing online harassment. In this report, PEN America proposes concrete, actionable changes that social media companies should make immediately to
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Taming Big Tech: A Pro-Competitive Solution to Protect Free Expression
London: Article 19 (2021), 42 pp.
"In this policy, ARTICLE 19 outlines how open markets, competition, and users’ empowerment can help address current freedom of expression challenges in online content curation. We offer practical solutions on how to achieve these objectives through a pro-competitive instrument: the unbundling of t
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Counter-Terrorism, Social Media and the Regulation of Extremist Content
"As highlighted above, the development and refinement of counter-terrorism policies and practices by social media and technology companies has come about as a function of the evolving nature of terrorist and extremist entities’ exploitation of said platforms. The challenges highlighted above, name
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Ill Advice: A Case Study in Facebook’s Failure to Tackle COVID-19 Disinformation
London: Institute for Strategic Dialogue (ISD) (2021), 34 pp.
"Despite detailed policies on mis- and disinformation and promises to enforce them, social media platforms are failing to tackle prominent groups and individuals who spread false claims about COVID-19 and vaccines online. Using the World Doctors Alliance1 as a case study, a group that has spread var
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Watching the Watchmen: Content Moderation, Governance, and Freedom of Expression
London: Article 19 (2021), 86 pp.
The Online Regulation Series: The Handbook
Tech Against Terrorism (2021), 170 pp.
"The Online Regulation Series Handbook provides an analysis of global online regulation, analysing over 60 legislations and regulatory proposals in 17 countries, and their implications for countering terrorist and violent extremist content. The Handbook is based on analysis published throughout Octo
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The "Hate Speech" Policies of Major Platforms During the COVID-19 Pandemic
Montevideo: UNESCO Office Montevideo and Regional Bureau for Science in Latin America and the Caribbean (2021), 32 pp.
"This document reports an increase in so-called “hate speech” posts on Facebook, Twitter, and YouTube after the onset of the COVID-19 pandemic. Although dissimilar, such an increase can be observed in the transparency reports of the different platforms and the surge in content moderation since M
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La protección del espacio cívico en línea: Un repaso a las amenazas actuales a la libertad de expresión en internet
Asociación por los Derechos Civiles (ADC) (2021), 32 pp.
"La Asociación por los Derechos Civiles (ADC) tiene la misión de defender los derechos fundamentales mediante la contribución al diseño de políticas por parte del sector público y privado. Las respuestas de los gobiernos deben promover un espacio público amplio y robusto en internet. Este deb
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Social Media Codes of Conduct: Reflections for Mediators
Centre for Humanitarian Dialogue (2020), 8 pp.
"This article summarises preliminary reflections for mediators on social media codes of conduct. Such codes of conduct, to be agreed upon by conflict stakeholders, would aim to prevent and mitigate the use of social media to exacerbate conflicts or jeopardise peace processes. Such codes of conduct w
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Report on the Facebook Third-Party Fact-Checking Programme
London: Full Fact (2020), 33 pp.
"Full Fact first started working with Facebook on the Third-Party Fact-Checking programme in January 2019. When we joined the programme we committed to reporting regularly on its operation. Our first report, published in July 2019, covered January to June 2019.1 This second report details our experi
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Working Group on Infodemics: Policy Framework
Key Guides
Forum on Information & Democracy (2020), 127 pp.
"The Forum on Information & Democracy proposes a number of policy steps to democratic governments and their supporters. Transparency and accountability need to be shored up and content moderation should be done according to democratic mandates and oversight. The impact of new platforms where disinfo
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Between ‘filter bubbles’ and community leaders: An exploratory study of Facebook groups for Russophones/Russians in the Netherlands
Journal of Global Diaspora & Media, volume 1, issue 1 (2020), pp. 89-105
"Through an exploration of Facebook groups designed for Russophones and Russians in the Netherlands, this study considers online community belonging negotiations. In doing so, the article aims to address the role of online administrators (admins) in online community construction, seeking to enrich t
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Online Community Moderation
Key Guides
Hilversum: RNW Media (2020), 12 pp.
"This knowledge brief showcases RNW Media's experience with online community moderation. It explains what community moderation means, why we believe it is an essential component of our Citizens' Voice programme, and the strategies we have developed together with our moderators to guide them in the w
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Who Moderates the Social Media Giants? A Call to End Outsourcing
New York: New York University Stern Center for Business and Human Rights (2020), 28 pp.
"Content moderation—the process of deciding what stays online and what gets taken down— is an indispensable aspect of the social media industry. Without it, online platforms would be inundated not just by spam, but by personal bullying, neo-Nazi screeds, terrorist beheadings, and child sexual ab
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Las políticas de las grandes plataformas sobre discurso de odio durante el COVID-19
Paris: UNESCO (2020), 32 pp.
Beyond the “Big Three”: Alternative Platforms for Online Hate Speech
SCAN Specialised Cyber-Activists Network (2019), 13 pp.
"As the ‘big three’ social media platforms Facebook, YouTube and Twitter increasingly lose their relevance for young users, other social media, especially Instagram, step up to fill this space. Our research showed that hate groups and extremists wishing to influence minors or young adults with t
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Glasnost! Nine Ways Facebook Can Make Itself a Better Forum for Free Speech and Democracy
Oxford: Reuters Institute for the Study of Journalism (2019), 27 pp.
"Following multiple controversies in the past two years, Facebook is seeking to implement much needed processes for self-regulation and governance to help regain the trust of the public, politicians, and regulatory authorities. Facebook has thus entered a new era of cautious glasnost, inviting resea
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Polarisation and Peacebuilding Strategy on Digital Media Platforms: Current Strategies and their Discontents
Tokyo: Toda Peace Institute (2019), 17 pp.
This is the second of two policy briefs on polarisation. The first policy brief, “Polarisation and Peacebuilding Strategy on Digital Media Platforms: The Current Research,” reviewed the research, and concluded by recommending directions for future research. This brief describes interventions: (a
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