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"In this moment of unprecedented humanitarian crises, the representations of global disasters are increasingly common media themes around the world. The Routledge Companion to Media and Humanitarian Action explores the interconnections between media, old and new, and the humanitarian challenges that ... more
"In the context of humanitarian action, Communication with Communities (CwC) refers to activities where the exchange of information is used to save lives and mitigate risks of the disaster affected community. It also enables greater accountability in humanitarian organizations and facilitates the de ... more
"Drawing on more than 100 in-depth interviews with journalists and aid agency press officers, participant observations at the Guardian, BBC and Save the Children UK, as well as the ordinary people who created the words and pictures that framed these disasters, this book reveals how humanitarian disa ... more
"What we’ve learnt about communicating effectively with disaster affected communities: 1. To deliver actionable, life-saving information, emergency responders should strive to agree on common messages developed in partnership with communities and tackle the spread of rumours. 2. It is important to ... more
"To meet the growing needs of disaster-affected communities around the world, we must do more to truly listen to them and tailor our responses accordingly." (Abstract)
"Culture and Crisis Communication presents an examination of how politics, culture, religion, and other social issues affect crisis communication and management in nonwestern countries. From intense human tragedy to the follies of the rich, the chapters examine how companies, organizations, news out ... more
"In 2010, Ryan and Matheson (2010) compiled evidence to quantify the importance of communication activities to emergency management. The study involved a comprehensive content analysis of emergency incident and emergency exercise debriefing sessions and reports spanning 2003 to 2008. Six years on, t ... more

Crisis Communications: A Casebook Approach

New York; London: Routledge, 5th ed. (2017), xiv, 423 pp.
"Crisis Communications: A Casebook Approach presents case studies of organizational, corporate, and individual crises, and analyzes the communication responses to these situations. Demonstrating how professionals prepare for and respond to crises, as well as how they develop communications plans, th ... more
"Beneficiary Communication is a program which emphasizes the use of communication equipment in passing relevant, timely and accurate lifesaving information to communities. The program supports an environment of transparency and accountability through creation of feedback mechanism. It is about provi ... more
"This booklet first presents as a case study an overview and analysis of the actual reporting during the May 2014 flood in Serbia from the gender perspective. This part contains examples of gender stereotypical portrayal of men and women, but also the lack of visibility of female contribution to the ... more

Humanitarian Response and Media in the Arab Gulf Countries

In: The Routledge Companion to Media and Humanitarian Action
London: Routledge (2017), pp. 329-340
"Two major media revolutions transformed the humanitarian response to disasters facing the Arab Gulf States, namely the 1991 launch of Pan-Arab satellite TV channels, and the 2010 advent of social media. Drawing on her own professional experience, the author argues that both media revolutions have h ... more
"In this essay, a different way to approach reporting on natural disasters has been suggested. It requires news reporters and their editors to recognize that there are progressive unions and allied organizations that exist, and because of their rootedness in their various communities across the coun ... more
"These guides are for media professionals working to help audiences affected by humanitarian crises. They give a brief overview of common humanitarian issues in emergencies. They will help you: understand what kinds of problems your audiences are likely to be facing in emergencies; work alongside re ... more
"The guide is not about how to use media for public relations or fund-raising purposes; it focuses on working with media to share useful and actionable information with communities affected by crisis. Humanitarians call this kind of communication different things: “community engagement”, “comm ... more