"The research presented in this report aims to contribute towards a better understanding of the way in which rumors, hate speech, and manipulated information contribute to inter-communal conflict and outbreaks of inter-communal violence in Myanmar. It focuses on Muslim-Buddhist inter-communal confli ... ct in one urban and one peri-urban area: Lashio, the largest town in Shan state, and Amarapura, a former capital on the outskirts of Mandalay [...] People in Lashio and Amarapura draw upon a wide range of sources for information and news. They mainly obtain information by word of mouth from friends, colleagues, people who travel for their work, and figures of authority. They share this information by phone and online messaging services, and in markets, teashops and pagodas, as well as other places where people gather such as bus stations. Certain individuals in the community are regarded as trustworthy sources of information including religious leaders, teachers, bosses, government officials, and community leaders. Many people also have access to news applications on Facebook, and/or read journals and newspapers, listen to the radio, and watch TV in order to find out about news that affects them. People report a high level of skepticism about the news that they hear, particularly from sources like Facebook and government newspapers. They analyze not only the information itself but also the source of that information, and check whether it is accurate with people who live in the affected area, or by going to see for themselves. Family members or trusted community members are also consulted to verify or analyze news and information. Respondents also claim to try to verify information by checking different news sources. The more they can cross-reference, the more confident they are that the information is accurate. [...] The causes of inter-religious inter-communal conflict in Myanmar are not well understood. There is a long history of Muslim settlement in Myanmar, and of peaceful relations between Muslims and Buddhists. This changed with the arrival of the British, whose colonial policies brought an influx of Indians, including Muslims, to Myanmar. Specifically anti-Muslim (rather than anti-Indian) tensions first came to a head in 1938; however an inquiry into the anti-Muslim riots of that time found that while the riots had religious anti-Muslim undertones, the real causes were political, economic and social. There have been irregular outbreaks of anti-Muslim violence in subsequent decades, but unfortunately few detailed investigations or analyses of their causes, due to the difficulty of conducting research under the socialist and military governments, and to the sensitivity of the issue. This difficulty persists to the present. [...] Both Muslims and Buddhists are worried about religious violence, and the impact that it might have on the economy. However, most people in Lashio are probably more immediately worried about the fighting between the Tatmadaw and the ethnic armed groups that is taking place outside of Lashio, which has negative effect on the economy, on their livelihoods, and on their feelings of security, due to the numbers of internally displaced persons (IDPs) who have sought safety in Lashio. Ethnic groups in Lashio are concerned that the religious conflict will also have an impact on ethnic relations, due to the different religions amongst the ethnic groups. In Lashio, there is also a high level of anti-Chinese sentiment on the part of the Bamar and other ethnic groups. [...] The large amount of rumors about Muslims and about Muslim-Buddhist conflict that we heard in Lashio and Amarapura suggest that people are concerned about this conflict. Negative rumors contribute to the background levels of hatred and distrust of Muslims and serve to manifest tensions between the two communities. This kind of background hatred and distrust may not in itself result in violence. But it means that Buddhists and Muslims in these areas do not mix, and fosters an environment of suspicion and hostility, creating an enabling environment for violence. However, on their own, rumors are not sufficient to trigger violence. For every example of a situation where (true or false) rumors have triggered violence, there is an example where rumors have not triggered violence. Other factors – harder to identify – contribute to outbreaks of violence, and to the underlying conflict. It is essential that these factors be understood if the root causes of inter-communal conflict are to be addressed. KEY RECOMMENDATIONS With this analysis in mind, the following recommendations are provided: recognize the important role that word-of-mouth communication plays in the ways that rumors are spread; recognize and understand the nuances in each local context, in order to develop a deeper understanding of why people feel insecure, as well as to identify root causes of the conflict; mitigate the background levels of anti-Muslim hate speech, by engaging with the genuine Buddhist concerns that are expressed through hate speech; and strengthen community resilience to potential ‘trigger’ rumors – and recognize and strengthen existing efforts to combat these rumors." (Executive summary, page 3-7) more