"This guide is designed for development practitioners in donor organizations, governments, and civil society, who are setting up capacity-building programs for promoting sustainable accountability and governance reform. A conceptual framework for communication and accountability provides trainers wi ... th an understanding of the role of communication, while several case studies exemplify communication for accountability in developing countries. The guide proposes a training structure and provides training materials as well as exercises." (Back cover) more

"This paper provides a practical overview of how an agency may work with the media to win the support of the public in the fight against corruption. The first part explains why anti-corruption agencies need to take the media particularly seriously, how the media communicate, and what effects they ha ... ve on the public. Case studies illustrate all of these points—showing, for instance, how the media can distort the reality of corruption by following their own preformed perceptions of a corruption case. Government agencies can set things straight only by providing sufficient and clear information, and by working closely with the media to ensure the message is accurate. The second part of the paper focuses on the role of public opinion in the fight against corruption. Public opinion can be a powerful tool in promoting an agency’s work—or in bringing about its downfall. If citizens misunderstand the issue, they are unlikely to support the fight against corruption. But if public opinion is in favor of an anti-corruption agency the people are able to change their country’s culture. The media can shape public opinion and, most of all, change norms about corruption. Here is an example: Communication campaigns can show that it not only is illegal to pay bribes to public officials, but also is immoral and does real harm to the community. This message can encourage the public to change the expectation of bribes and to resist demands for them—one more step in the fight against corruption. In India, for instance, anti-corruption efforts led to the printing of the “zero-rupee” note with a picture of Gandhi on its face. These notes were given to bribe seekers to shame them. In the context of public opinion, it also is important that anti-corruption agencies understand the role of journalism and the conditions under which journalists work. Their reporting directly influences the perceptions and opinions of the public. Because of economic and other pressures, journalists often tend to simplify or dramatize stories—and that can produce the wrong perceptions among their audiences. Again, this paper provides real-world stories that show the impact of journalism on public opinion." (Introduction, pages 1-3) more