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Enhancing Organizational Performance: A Toolbox for Self-Assessment
Ottawa: International Development Research Centre (IDRC) (1999), xiv, 128 pp.
"The tools and tips of this handbook go beyond measuring the impact of programmes, products and services by integrating techniques of formative assessment, in which the assessment team helps the organization become more effective in meeting its goals. The model is flexible and adaptable to any type
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Améliorer la performance organisationnelle: Manuel d'auto-évaluation
Ottawa: International Development Research Centre (IDRC) (1998), 147 pp.
"Ce guide presente un modele d'auto-evaluation organisationnelle innovateur et opportunement eprouve. Les instruments et les conseils proposés dans Ameliorer la performance organisationnelle depassent amplement la mesure de l'incidence des programmes et de la production des biens et services. Ils i
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