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5 Lessons Learned Running a Chatbot Service for Social Good
Deep Insights

Isabelle Amazon-Brown, David Cole

ICTworks (2024)

"ONE is a campaigning and advocacy organization focused on fighting extreme poverty and preventable diseases, particularly in Africa. ONE had been using mobile technologies to reach new audiences since 2012, leveraging SMS, USSD, IVR and mobile-optimized websites to provide a simple and easy for cit ... more

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Artificial Intelligence and International Cultural Relations: Challenges and Opportunities for Cross-Sector Collaboration

Octavio Kulesz

Stuttgart: Institut für Auslandsbeziehungen (ifa) (2024), 120 pp.

"The integration of AI systems has profoundly transformed multiple dimensions of international cultural relations (ICR). Notably, changes in recent years have accentuated imbalances among languages, affected the situation of cultural sectors, and impacted the integrity of information while also prov ... more

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Guide on digital agricultural extension and advisory services: Use of smartphone applications by smallholder farmers

Rome: FAO (2024), IX, 57 pp.

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United Nations Activities on Artificial Intelligence (AI) 2023

Geneva: ITU (2024), xviii, 366 pp.

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Digital Development Guidebook

Christopher Neu, Nora Lindström, Ziad Al Achkar, Yohan Perera

NetHope; Catholic Relief Services (CRS) (2024), 56 pp.

"The three themes selected for exploration in this guidebook are: digital public goods, digital localization, and digital skills and rights. While none of these are new themes in technology and international development programming, they each represent increasingly important considerations for optim ... izing digital investments and rethinking the way. and rethinking the way digital development actors operate and create change through leveraging technology. DIGITAL LOCALIZATION. In response to growing development challenges with scarce resources, digital development practitioners are increasingly recognizing the benefits of greater access for local actors to resources, partnerships, decision making, and capacity strengthening. Exploring best practices for digital adaptation to specific contexts, reviewing lessons learned in fostering local ownership and local tech leadership, and understanding donor perspectives and consensus agreements such as the Grand Bargain will all be key steps in planning technology strategies effectively. It is important to note that the sector lacks a common definition of localization and its intended outcomes. DIGITAL PUBLIC GOODS. As digital development organizations have come to integrate technology into their strategy and approach, the reliance on proprietary solutions has brought challenges for sustainability and working with local partners from smaller NGOs to government entities. Building on developments in Digital Public Infrastructure (DPI), Digital Public Goods (DPGs) offer implementers new opportunities to reimagine approaches to better serve communities in need. DIGITAL SKILL AND RIGHTS. Digital transformation and local ownership must be built on a foundation of digital rights and digital skills to help create a more informed, equitable, and connected society. This past decade highlighted the need to apply international human rights to the digital arena and the interconnectedness of digital rights with physical protection. Donors and implementers must both align on issues such as access to information, privacy and security, and freedom of expression if digital investments are to yield sustainable societal outcomes and development impact. Local governments have an essential role to play in enabling the environment that allows a digital ecosystem to flourish and be free. Broad regulations such as GDPR, as well as organizational strategies by Oxfam and others to prioritize these insights will be key." (Introduction to key themes, pages 17-18) more

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Towards Digital Inclusion in Rural Transformation

Kevin Hernandez, Justin Flynn, Jun He, Huda Alsahi

Rome: FAO (2024), xiii, 113 pp.

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Google Scholar (235)

WorldCat (261)

China and the Internet: Using New Media for development and Social change

Song Shi

New Brunswick, NJ: Rutgers University Press (2024), 368 pp.

"Two oversimplified narratives have long dominated news reports and academic studies of China's Internet: one lauding its potentials to boost commerce, the other bemoaning state control and measures against the forces of political transformations. This bifurcation obscures the complexity of the dyna ... more

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USAID Digital Policy 2024-2034

USAID (2024), 46 pp.

"For nearly 50 years, USAID has been a leader in supporting digital transformation around the world. This Policy now sets the course for USAID to continue advancing development and humanitarian outcomes in an ever-accelerating digital age. The Agency will strive to improve our ability to meet the ne ... more

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Google Scholar (213)

WorldCat (259)

ICT and Rural Development in the Global South
Deep Insights

Willem van Eekelen

London; New York: Routledge (2024), xiii, 211 pp.

"Drawing on years of experience across 45 countries, as well as extensive original academic research, Willem van Eekelen situates the evolving role of ICT in wider development patterns in the Global South. He discusses the effects of ICT on agriculture, trade, financial flows, resource management an ... more

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Rural communication services: Trends and experiences in Asia and the Pacific

Rome: FAO (2024), vii, 79 pp.

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A return of dominant paradigm in China: Making Alibaba a development solution for rural China and the globe

Ziyi Wang

Information, Communication & Society (2024), 21 pp.

"In 2011, Alibaba launched the Taobao Villages initiative, which enables rural e-commerce and connects rural sellers with urban buyers, highlighting the role of e-commerce platforms in reducing rural poverty. This approach was later integrated into national rural development policies. As the Digital ... more

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AI for Climate Action: Applications and Principles in Development Cooperation

Katelin Butler, Moritz Harzbecher, Sven Marc Egbers, Lea Voigt, Erik Lehmann, Ruth Schmidt

Bonn; Eschborn: Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) (2024), 16 pp.

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Error 404, farmer not found: Why agricultural information services must consider how smallholders use their phones

Jonathan Steinke et al.

Alliance of Bioversity International; International Center for Tropical Agriculture (CIAT); CGIAR (2024), 7 pp.

"Numerous barriers hinder mobile information services in delivering information effectively to smallholder farmers. Many of these barriers can be explained by farmers’ habits in using their phones. Therefore, carefully considering how exactly farmers use their phones in specific local context is c ... more

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Principles for Digital Development
Key Guides

Principles for Digital Development Working Group (2024)

"The Principles for Digital Development serve as a compass for those working to promote sustainable and inclusive development in today’s complex digital landscape. Using these Principles as a starting point, policymakers, practitioners, and technologists will be better equipped to ensure that all ... people can benefit from digital initiatives and from the broader digital society. Originally developed in 2014, the Principles are officially endorsed by more than 300 organizations, including donors, international organizations, and civil society organizations. During the first decade (2014-2024), they widely influenced funder procurement policies and the design and implementation of development programs. In 2024, the Principles were updated in consultation with a diverse set of individuals and organizations. Through this effort, the community expressed the need for the Principles to better reflect that people today largely interact with technology outside of development programs. Today, all people – even those who do not yet have access to or use technology – live in societies that are increasingly shaped by digital ecosystems that can bring both immense benefit and immense harm. Therefore, the refreshed Principles recognize the need for radical inclusion and local ownership; elevate issues arising from the generation and use of digital data; emphasize that open approaches to innovation can support the realization of the nine Principles; and intentionally speak to the original audience while resonating further with the full diversity of individuals and organizations that exert power over the design, deployment, and governance of digital systems and solutions. The Principles are mutually reinforcing, as they emphasize the actions needed to ensure no one is left behind in an increasingly digital world." Ultimately, when designing and implementing a policy, solution, system, or intervention, endorsers of these Principles commit, at minimum, to do no harm, and at best, to ensure their work maximizes the agency of people and communities to drive their own development. To achieve these objectives, each endorser will define how these Principles can be operationalized in their work, sphere of influence, and specific initiative. " (Introduction) more

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Impact Assessment: Rural Household Devices Project Program of the Uganda Communications Universal Service Access Fund (UCUSAF)

Evelyn Namara, Ingrid Brudvig

Alexandria, VA; Kampala: Global Digital Inclusion Partnership; Uganda Communications Commission (2024), 46 pp.

"The impact assessment underscores the commendable achievements of the Rural Household Devices project. By December 2023, the initiative had successfully reached 54 districts and impacted 10,706 households. The outcomes are multifaceted and transformative, with a substantial number of beneficiaries ... more

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Stratégie Continentale sur l’Intelligence Artificielle: Mettre l'IA au Service du Développement et de la Prospérité de l'Afrique

Union Africaine (2024), 63 pp.

"Pour l'Afrique, l'IA pourrait avoir un impact significatif sur la réalisation des aspirations de l'Agenda 2063 et des Objectifs de Développement Durable (ODD). Elle est considérée comme un moteur de changement positif, de transformation socio-économique et de renaissance culturelle. L'IA peut ... stimuler la croissance économique, créer de nouvelles industries, motiver l’innovation, générer des opportunités d'emploi, développer de nouveaux créneaux d'activité économique pour les femmes et les jeunes, soutenir la préservation du patrimoine culturel de l'Afrique et aider à résoudre quelques défis complexes et urgents de l'Afrique dans les domaines de la santé, de l'agriculture, de l'éducation, des finances, de la prestation des services publics et bien d'autres encore. La stratégie continentale de l'Union africaine (UA) en matière d'IA s'aligne sur les aspirations de l'UA en matière de développement inclusif ainsi que sur ses valeurs fondamentales. Guidée par les principes d'éthique, d'inclusion et de diversité, des droits de l'homme et de dignité humaine, de bien-être des personnes, de paix et de prospérité, elle donne la priorité au développement et à l'adaptation des systèmes d'IA au contexte africain. Cette stratégie propose une approche inclusive, centrée sur l'Afrique et axée sur le développement autour de cinq domaines d'intervention notamment : tirer le meilleur parti possible des avantages de l'IA, renforcer les capacités en matière d'IA, minimiser les risques, stimuler l'investissement et favoriser la coopération. Elle définit une vision commune et identifie les interventions clés en matière de politique pour permettre au continent d'exploiter l'énorme potentiel de l'IA tout en relevant les défis sociétaux, éthiques, sécuritaires et juridiques associés aux transformations induites par l'IA. Avec cette stratégie continentale en matière d'IA, l'Afrique est en train de poser les fondements nécessaires pour devenir une partie intégrante de la révolution de l'IA en optimisant ces avantages et en libérant son très grand potentiel pour ouvrir de nouvelles perspectives pour tous les citoyens. La population africaine, jeune et technophile, est bien placée pour adopter les technologies innovantes et les mettre au service de la transformation économique et sociale." (Avant-propos) more

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Scaling toolkit: A guide to scaling (digital) innovation in international cooperation

Jan Schröder, Pierre Golbach

Bonn; Eschborn: Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) (2024), 47 pp.

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AI for social good and the corporate capture of global development

Gianluca Lazzolino, Nicole Stremlau

Information Technology for Development, volume 30, issue 4 (2024), pp. 626-643

"This article focuses on the AI for Social Good (AI4SG) movement, which aims to leverage Artificial Intelligence (AI) and Machine Learning (ML) to achieve the United Nations Sustainable Development Goals (UN SDGs). It argues that, through AI4SG, Big Tech is attempting to advance AIdriven technosolut ... more

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Continental Artificial Intelligence Strategy: Harnessing AI for Africa’s Development and Prosperity

African Union (2024), 63 pp.

"For Africa, AI has the potential to significantly impact the attainment of Agenda 2063 Aspirations and the Sustainable Development Goals (SDGs). It is seen as a driving force for positive change, socio-economic transformation and cultural renaissance. AI can stimulate economic growth, create new in ... more

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Connected farmers: A casebook of good practices and inspiring stories from Europe and Central Asia

Budapest: FAO (2024), vi, 127 pp.

5 Lessons Learned Running a Chatbot Service for Social Good Deep Insights

ICT and Rural Development in the Global South Deep Insights

Principles for Digital Development Key Guides

5 Lessons Learned Running a Chatbot Service for Social Good
Deep Insights

ICT and Rural Development in the Global South
Deep Insights

Principles for Digital Development
Key Guides