Toolbox Campaigning, Advocacy, PR

Communication de crise en Côte d'Ivoire: éviter la communication zéro et les incommunications

Kacou Goa

Paris: L'Harmattan (2021), 149 pp.

"Les analyses et réflexions axées sur la problématique de la communication de crise en Côte d’Ivoire permettent, d’une part, de révéler les sources, les enjeux et les conséquences de la communication publique et globale en période de crise. Elles mènent, d’autre part, à observer de n ... more

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Disinformation Toolkit

Sarah Oh, Travis L. Adkins

Washington, DC: InterAction (2018), 27 pp.

"As the largest alliance of U.S.-based nonprofits that work around the world, we believe it is critical to raise awareness about the evolving threat of online disinformation. Whether our members are providing emergency assistance to people fleeing conflicts, promoting democratic governance in places ... more

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Crisis Communication: Case Studies and Lessons Learned from International Disasters

Kjell Brataas

New York: Routledge (2018), xxvii, 195 pp.

"Crisis Communication is an in-depth examination of recent tragedies and natural disasters that have occurred around the globe. The book covers three types of incidents: natural catastrophes, accidents and terror attacks. It focuses on the communication aspect of each incident and provides accounts ... more

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Social Media and Crisis Communication

Lucinda Austin, Yan Jin (eds.)

New York; London: Routledge (2018), xx, 461 pp.

"Social Media and Crisis Communication provides a unique and timely contribution to the field of crisis communication by addressing how social media are influencing the practice of crisis communication. The book, with a collection of chapters contributed by leading communication researchers, covers ... more

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Culture and Crisis Communication: Transboundary Cases from Nonwestern Perspectives

Amiso M. George, Kwamena Kwansah-Aidoo (eds.)

New York: Wiley (2017), xxix, 376 pp.

"Culture and Crisis Communication presents an examination of how politics, culture, religion, and other social issues affect crisis communication and management in nonwestern countries. From intense human tragedy to the follies of the rich, the chapters examine how companies, organizations, news out ... more

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Crisis Communications: A Casebook Approach

Kathleen Fearn-Banks

New York; London: Routledge, 5th ed. (2017), xiv, 423 pp.

"Crisis Communications: A Casebook Approach presents case studies of organizational, corporate, and individual crises, and analyzes the communication responses to these situations. Demonstrating how professionals prepare for and respond to crises, as well as how they develop communications plans, th ... more

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The Handbook of International Crisis Communication Research

Andreas Schwarz, Matthew W. Seeger, Claudia Auer (eds.)

Chichester: Wiley Blackwell (2016), xix, 525 pp.

"The Handbook of International Crisis Communication Research articulates a broader understanding of crisis communication, discussing the theoretical, methodological, and practical implications of domestic and transnational crises, featuring the work of global scholars from a range of sub-disciplines ... more

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Krisenkommunikation

Peter Höbel, Thorsten Hofmann

Konstanz; München: UVK, 2., völlig überarb. Aufl. (2014), 255 pp.

"»Krisen meistert man am besten, indem man ihnen zuvorkommt«. Nach diesem Motto vermitteln Peter Höbel und Thorsten Hofmann wichtiges Grundlagenwissen über Krisen, beschreiben, wie man sich auf schwierige Situationen vorbereitet (Prävention) und zeigen angemessene Reaktion im Krisenfall (Interv ... more

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Leitfaden Krisenkommunikation

Berlin: Bundesministerium des Innern (2014), 52 pp.

Bad buzz: Gérer une crise sur les médias sociaux

Anthony Babkine, Mounira Hamdi

Paris: Eyrolles (2013), 192 pp.

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Guide for Uncertainty Communication

Arthur Petersen, Peter Janssen, Jeroen van der Sluijs

The Hague: PBL Netherlands Environmental Assessment Agency (2013), 26 pp.

"Dealing with uncertainty has been an important and distinct topic for PBL Netherlands Environmental Assessment Agency (formerly MNP) and the Dutch National Institute for Public Health and the Environment (RIVM), in terms of analysis and communication. Acting responsibly with regard to this issue is ... important; particularly where policy analyses are concerned. Without adequate attention to the role and implications of uncertainty, the outcome of research and assessments may be of limited value and could result in incorrect policy decisions, with all the attendant consequences. However, the general public does not always appear in need of very detailed information in ‘documents full of subtle distinctions’. Consequently, information on uncertainty is not always considered relevant, understood, or even noticed. Thus, uncertainty remains an awkward issue and a challenge for the authors of policy reports. This Guide comprises hints and points of attention, as well as questions that researchers should try to answer when communicating about uncertainty (e.g. in written reports and presentations). It is not intended as a protocol; every situation is unique and demands its own approach. Thus, the Guide for Uncertainty Communication is intended to support the researcher/communicator in making well-considered choices. Communication on uncertainty regarding a particular study requires having a clear picture of why this communication is important and to whom it should be addressed. For this, the issues and concerns of the intended target audience(s) must be known, as well as all relevant uncertainties involved in the study and their possible effects on the results of the study. This involves serious reflection on certain topics, such as on where uncertainties originate, what significance and/or implications they have, if uncertainty may be reduced, on the context of the study, and on the manner in which uncertainty was dealt with in the study. The purpose of the study will strongly determine what uncertainty information would be relevant. For example, a study which primarily deals with the effects of policy measures will focus less on uncertainty about the severity of environmental problems than would be the case when a newly emerging environmental problem is explored. Addressing these questions, ideally, would provide a clear insight into all relevant aspects of uncertainty, which should be communicated effectively to the intended target audiences. This Guide is set up to support this process." (Preface, pages 4-5) more

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The Handbook of Crisis Communication

W. Timothy Coombs, Sherry J. Holladay (eds.)

Chichester; Malden, Mass.: Wiley Blackwell, paperback ed. (2012), xxvii, 737 pp.

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U.S. and Finnish Journalists: A Comparative Study of Roles, Responsibilities, and Emotional Reactions to School Shootings

Klas Backholm, Marguerite Moritz, Kaj Björkqvist

In: School Shootings: Mediatized Violence in a Global Age

Glenn W. Muschert, Johanna Sumiala (eds.)

Leeds: Emerald Publishing (2012), pp. 141-160

"In the chapter, journalistic work ethics on the scene during school shootings and journalists’ psychological stress reactions after such work is studied. Approach: Findings are based on several qualitative studies carried out separately at different time periods, spanning over a decade. Included ... more

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Handbook of Risk and Crisis Communication

Dan O'Hair, Robert Lawrence Heath (eds.)

New York: Routledge (2009), xii, 683 pp.

"The handbook offers a broad approach to the study of risk and crisis as joint concerns. Chapters explore the reach of crisis and risk communication, define and examine key constructs, and parse the contexts of these vital areas. As a whole, the volume presents a comprehensive array of studies that ... more

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