"This study analyses how governments, public health experts and other professionals communicated during the COVID-19 pandemic, and the impact of these communication strategies. It investigates COVID-19 misinformation and disinformation practices, and how these practices were addressed in the Europea ... n Union by the Member States and the European Commission. It draws up recommendations to improve responses in the future, including by analysing the role of the Code of Practice on disinformation ad the expected impact of the Digital Services Act." (Abstract) more

"Social Media and Crisis Communication provides a unique and timely contribution to the field of crisis communication by addressing how social media are influencing the practice of crisis communication. The book, with a collection of chapters contributed by leading communication researchers, covers ... the current and emerging interplay of social media and crisis communication, recent theories and frameworks, overviews of dominant research streams, applications in specific crisis areas, and future directions. Both the theoretical and the practical are discussed, providing a volume that appeals to both academic-minded readers as well as professionals at the managerial, decision-making level. The audience includes public relations and corporate communication scholars, graduate students studying social media and crisis communication, researchers, crisis managers working in communication departments, and business leaders who make strategic business communication planning. No other volume has provided the overarching synthesis of information regarding the field of crisis communication and social media that this book contains. Incorporated in this volume is the recent Social-mediated Crisis Communication Model developed by the editors and their co-authors, which serves as a framework for crisis and issues management in a rapidly evolving media landscape." (Publisher description) more