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Information Needs of Syrian Refugees and Host Communities in Jordan, Lebanon and Turkey

Sébastien Duhaut (dir.)

Altai Consulting; CFI (2017), 168 pp.

"This report presents the result of a quantitative survey carried out in March 2017 using a representative sample of 1104 individuals (Syrian refugees and host community members over 12 years old), weighted for location, gender and age, across the three main host countries for Syrian refugees (Jorda ... n, Lebanon and Turkey). Some results are presented aggregated on this whole population (with a ratio of 70% Syrian refugees / 30% of host communities), while others are presented in a segregated way (refugees compared to host communities), or by various other break-downs mentioned throughout the report. Finding 1: Both Syrian refugees and host communities are well equipped in terms of media and means of communication (92% have access to television, 97% to phones and 56% to internet), sometimes through ad hoc means (shared dishes, shared internet subscriptions, use of a relative’s phone, etc.). They are intensive users, spending about two and a half hours per day on television and the same on the internet. The more educated, richer segments follow various kinds of news, cross-check, are members of numerous Facebook communities, and spread information themselves. But even at the other end, among the poorer and the less educated, very few people are completely disconnected. Finding 2: Satellite television, whose use is almost universal, is a major entertainment tool in terms of time spent: families put cartoons for their children and watch movies, musical videos and series. It is also widely used for news, with a few pan-Arab channels dominating the landscape (Al Jazeera, Al Arabiya, Al Hadath), but also use of some host country channels (particularly Al Jadeed in Lebanon) and pro-revolution Syrian channels (particularly Orient). Internet is less pervasive, but still very significant for a large proportion of the population, who are connected on social media (over half on WhatsApp, over a third on Facebook) and use the network for private chat, entertainment and information, especially on the numerous existing Syrian community pages or information portals. On the contrary, radio usage is low and limited to particular circumstances (absence of electricity, in transportation, etc.): to a large extent, it has been replaced by television and/or internet. Finding 3: There is a lot of humanitarian information circulating, both on official channels (official SMS, outreach teams, direct visits to offices, national announcements, etc.) and unofficial channels (a burgeoning, ever-changing world of Facebook pages and groups with tips and announcements, of SMS or messages being re-forwarded and re-published, of rumours or facts spread by word of mouth). But this information is not coordinated in a systematic manner by actors, and people in need still lack accurate information on various issues. They are often forced to rely on unofficial sources, or do not trust fully the information they have. Moreover, in many cases the only way to obtain information is to go personally to the relevant institution or office, which is sometimes a barrier." (Executive summary and recommendations) more

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Information Needs Assessment: Cox’s Bazar - Bangladesh

Anahi Ayala Iacucci, Rafiq Copeland, Zain Mahmood, Alison Campbell, Brian Hanley, Phyza Jameel

Arcata, Calif.; London: Internews (2017), 56 pp.

"There is no accessible media in the Rohingya language, leaving the Rohingya population of well over a million, now spread between Myanmar and Bangladesh, reliant on information only available in languages other than their own [...] This assessment, conducted in the Cox’s Bazar region of Banglades ... more

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Lost in Translation: The Misinformed Journey of Migrants Across Italy

Rose Foran, Anahi Ayala Iacucci

Internews (2017), 22 pp.

"In April 2017, an Internews team conducted a rapid assessment on information needs among refugees and migrants in Italy, visiting formal reception facilities (hotspot, CAS, CARA) in Lampedusa, Agrigento, Catania, and informal centers in Ventimiglia and Rome [...] Lost in Translation examines the cr ... more

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Migration von Subsahara-Afrika nach Europa: Motive, Informationsquellen und Wahrnehmung deutschen Engagements

Anke Fiedler

Stuttgart; Berlin: Institut für Auslandsbeziehungen (ifa); Media in Cooperation and Transition (MiCT) (2017), 54 pp.

"In dieser Studie wird mithilfe qualitativer Fokusgruppendiskussionen mit Migranten bzw. mit Menschen mit Migrationsabsicht aus Subsahara-Afrika (i) nach Motiven für Migration, (ii) nach der Nutzung von Informationen und dem Wissen über Migration sowie (iii) nach der Rolle von Projekten der intern ... more

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From a Refugee Perspective: Discourse of Arabic Speaking and Afghan Refugees and Migrants on Social Media from March to December 2016

UNHCR (2017), 46 pp.

"The main thing I really liked about this project is that UNHCR invested the resources for proper qualitative social media monitoring, as opposed to the purely quantitative analyses that we see so often and which rarely go beyond keyword counting. To complement the social media information, the team ... more

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Information Needs and Access to Media Among Sudanese Refugees in Northern Unity State, South Sudan: Findings from a Survey of the Refugee and Humanitarian Communities

Arcata, Calif.: Internews (2017), 43 pp.

"In April 2017, Internews conducted a field assessment that investigated access to media and information needs among Sudanese refugees in Yida, Ajuong Thok, and Pamir, a settlement and two refugee camps in the northern part of Unity State, South Sudan. The assessment followed the February 2017 launc ... more

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Voices of Refugees: Information and Communication Needs of Refugees in Greece and Germany

Theodora Hannides, Nicola Bailey, Dwan Kaoukji

London: BBC Media Action (2016), 52 pp.

"This study provides a snapshot of refugees’ experiences regarding communication and information at different points on their journey. It examines the communication behaviours and priority information needs of refugees in three areas: on their journey, in “transit” camps in Greece, and in Germ ... more

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Refugees, Migration and the Media

Global Media Journal - German Edition, volume 6, issue 1 (2016), various pag.

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Conflict Sensitive Journalism: Best Practices and Recommendations

Mykhailo Buromensky, Serhy Shturkhetsky, Emma Beals, Zoya Kazanji, Michelle Betz, Chris Schuepp

Kyiv: OSCE; International Media Support (IMS) (2016), 101 pp.

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Information to go: Kommunikation im Prozess der Migration am Beispiel syrischer und irakischer Flüchtlinge auf ihrem Weg nach Deutschland

Anke Fiedler

Global Media Journal - German Edition, volume 6, issue 1 (2016), 25 pp.

"Vor dem Hintergrund der Flüchtlingsdebatte in Deutschland 2015 wird in diesem Beitrag danach gefragt, welche (Massen-)Kommunikationskanäle Flüchtlinge vor, während und nach der Flucht nutzen, um sich über migrationsrelevante Themen zu informieren und sich darüber mit anderen Migrationswillige ... more

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Information to Go: How Do Refugees from Syria and Iraq Find the Right Information, Before, During and After Their Journeys to Germany?

Berlin: Media in Cooperation and Transition (MiCT) (2016), 10 pp.

"Between November 2015 and February 2016, MICT conducted in-depth interviews and focus groups with a total of 88 Syrian and Iraqi refugees in Berlin. The central aim of the interviews was to investigate which sources of information refugees were using, before, during and after their transit, in orde ... more

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Mapping Refugee Media Journeys: Smartphones and Social Media Networks

Marie Gillespie, Lawrence Ampofo, Margaret Cheesman, Becky Faith, Evgenia Iliadou, Ali Issa, Souad Osseiran, Dimitris Skleparis

Open University; France Médias Monde (2016), 103 pp.

"Smartphones and digital connectivity are essential for refugees seeking protection and safety in Europe, but they also carry risks for them. This research identified a huge gap in the provision of relevant, reliable and timely digital news and information for refugees on their journeys and upon arr ... more

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ICT4Refugees: A Report on the Emerging Landscape of Digital Responses to the Refugee Crisis

Ben Mason, Dennis Buchmann

Bonn; Eschborn: Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) (2016), 35 pp.

"By “ICT” we refer to digital devices and systems which are accessible to everyone, be it refugees, civil society groups, humanitarian or development cooperation actors such as private companies. We talk about projects using personal computers, smartphones and tablets which can access the Intern ... more

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Malakal: Nile FM: Baseline Assessment

Internews (2015), 9 pp.

"In February 2015, Internews established Nile FM, a community radio station in Malakal County, Upper Nile state [South Sudan]. As part of Internews' Humanitarian Information Service (HIS) that brings information to displaced and vulnerable populations throughout the country, Nile FM responds to the ... more

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Mass Communications in Azraq Refugee Camp, Jordan. Assessment Report

UNHCR; REACH (2015), 53 pp.

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Internews Humanitarian Information Service: UNMISS POC SITE - MALAKAL. Baseline Assessment

Internews; Forcier Consulting (2014), 8 pp.

"On 4th July 2014, Internews launched Boom Box Talk Talk (BBTT) in the Malakal, UN Mission Protection of Civilian (PoC) site, to provide people affected by the conflict with life saving and life enhancing information. BBTT is a professionally produced audio Humanitarian Information Service (HIS). In ... more

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Understanding the Information and Communication Needs Among IDPs in Northern Iraq

Jacobo Quintanilla, Alexandra Sicotte-Levesque, Madara Hettiarachchi

Internews; United Nations Office for the Coordination of Humanitarian Affairs (OCHA); World Vision International (2014), 30 pp.

"The key finding of this rapid assessment is that displaced people in northern Iraq live in an information vacuum which is hindering their ability to cope with the catastrophe in which they find themselves. This vacuum has two main origins: lack of access to reliable news and information from the lo ... more

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Syria Audience Research

Anke Fiedler, Philippine Reimpell, Gunnar Maul (eds.)

Berlin: Media in Cooperation and Transition (MiCT) (2014), 31 pp.

"The media culture of Syrians is strongly dominated by satellite television which is the most widely accessible type of media for Syrians across the sample. Beyond satellite television, access to media is primarily dependent on location with people in government controlled areas enjoying the best ac ... more

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Upstairs Downstairs: Communication Contradictions Around Two African Refugee Camps

Ullamaija Kivikuru

Journal of African Media Studies, volume 5, issue 1 (2013), pp. 35-51

"This article describes and analyses the United Nations High Commissioner for Refugees (UNHCR) communication policy in the current world environment where a variety of well-doers attempt to pursue attention. The analysis is reflected against the results of focus group interviews with Congolese women ... more

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Syria Crisis: Humanitarian Information Needs Assessment - Zaatari Refugee Camp, Jordan

Jacobo Quintanilla

Arcata, Calif.; London: Internews (2012), 17 pp.

"Internews surveyed more than 120 Syrian refugees in Zaatari camp, asking a set of 30 questions about information needs, sources, and trust levels. Additionally, 20 in-depth key informant interviews were conducted with humanitarian workers and media professionals in Jordan and in Beirut, Lebanon. As ... more