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Peeling the Onion: A Multi-Layered Infodemic and its Impact on Trust for Syrians in Lebanon

Internews (2021), 68 pp.

"Internews focuses primarily on the information ecosystem for Syrian refugees residing in Lebanon to acknowledge and unpack the unique experiences for Syrians at a time when information is heavily impacted by Lebanon’s various compounding crises. The ecosystem for Syrians is assessed here as an ec ... more

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En movimiento durante la pandemia COVID-19: Información, confianza e influencia entre venezolanos en Nariño, Colombia

Internews (2021), 74 pp.

"1. Los proveedores de información no han atendido suficientemente las necesidades de los refugiados y migrantes en la región, especialmente aquellos en situaciones más vulnerables como los refugiados y migrantes LGBTQI+ y aquellos con estatus migratorio irregular. Los líderes comunitarios para ... more

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Análisis del ecosistema de información Barranquilla | Soledad, Colombia

Carmen Mendivil et al.

Internews (2021), 42 pp.

"En Barranquilla y Soledad se destacan tres categorías de necesidades de información entre la población migrante y retornada: información legal/asuntos migratorios (76%); medios de subsistencia (63%, incluye información laboral); necesidades primarias (55%, esta categoría incluye los temas de ... more

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Retrouver du lien: S’informer au sein des communautés déplacées au Mali au temps de la COVID-19

Internews (2021), 79 pp.

"Cette évaluation de l'écosystème de l'information documente comment l'information autour de la pandémie de la COVID-19 est produite au Mali ainsi que les pratiques informationnelles des Populations Déplacées internes (PDI) dans les régions de Bamako, Ségou, Sikasso, Mopti et Tombouctou. Ell ... more

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Using Social Media in Community-Based Protection: A Guide

Anahi Ayala Iacucci

UNHCR (2021), 240 pp.

"This Guide aims to support UNHCR country offices in the use of Social Media to protect People of Concern (PoCs) and ensure they enjoy their rights. We will show how UNHCR staff and partners can develop a Community-Based Protection (CBP) strategy, using Social Media in a way that respects UNHCR’s ... more

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Evaluación rápida del ecosistema de información en derechos de la comunidad venezolana migrante y retornada en Pasto

Francisco Torres Gómez, Andrés Cuervo Ulloa, Jasmín Pantoja Bolaños

Internews; USAID (2021), 50 pp.

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Information seeking and communication during forced migration: An empirical analysis of refugees’ digital media use and its effects on their perceptions of Germany as their target country

Martin Emmer, Marlene Kunst, Carola Richter

Berlin: Weizenbaum Institut (2020), 29 pp.

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Communicating with Unaccompanied Foreign Minors: How UN Agencies Engage with Newly Arrived Migrant and Refugee Children in Italy

Valentina Baú

Respond (2020), 14 pp.

"This paper provides an overview of the communication practices that UN agencies working on the migration response in Italy have adopted in their work with newly arrived unaccompanied migrant children. These include IOM, UNICEF and UNHCR. The aim is to present the different objectives and methodolog ... more

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Evaluación rápida del ecosistema de información en derechos de la comunidad venezolana migrante y retornada en Bogotá, Cúcuta y Maicao/Riohacha

Mauricio Beltrán, Miguel A. Morffe, Olimpia Palma

Internews (2020), 32 pp.

"Esta Evaluación del Ecosistema de Información (IEA) aborda, desde la demanda, el flujo de información para el acceso a servicios en protección de derechos de la comunidad migrante y retornada en Bogotá, el área metropolitana de Cúcuta y los municipios de Maicao y Riohacha en La Guajira. La i ... more

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Information Needs Assessment: Rohingya and Host Communities, Cox’s Bazaar, Bangladesh

Matt Abud, Syed Zain Al-Mahmood, Rezaur Rahman, Hasan James

Internews (2019), 60 pp.

"This Information Ecosystem Assessment builds on the previous study conducted by Internews and the Emergency Telecoms Sector in late 2017. It targets both refugee and host communities, through an extensive quantitative survey and select Focus Group Discussions. The standout change between the two As ... more

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Displaced Children and Emerging Technologies: Save the Children's Opportunities for Investment and Impact

Nathaniel Raymond, Stuart Campo

London: Save the Children; DANIDA (2019), 36 pp.

"The report findings identify numerous potentially transformational and cost-effective technologies that could significantly improve our ability to access and assist vulnerable displaced populations – particularly children. The findings also provide a greater understanding of the programming chall ... more

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How Effective is Communication in the Rohingya Refugee Response? An Evaluation of the Common Service for Community Engagement and Accountability

Nicola Bailey, Mahmuda Hoque, Katherine Michie, Fuad Ur Rabbi

London: BBC Media Action (2018), 30 pp.

"A survey, conducted in July 2018, interviewed 750 people from the Rohingya community and 750 people from the host community (local Bangladeshi citizens) about how they access information, what they think of the information and how they communicate with aid providers. The survey tracked how perceive ... d provision of information has changed since an initial information needs assessment, carried out by Internews, in October 2017 [...] The survey shows that people feel substantially more informed in July 2018 than they did in October 2017. The Internews study in October found that only 23% of Rohingya men and women felt they had enough information to make good decisions for themselves and their family. This recent study shows that 84% feel they have enough information to make good decisions for themselves and their families and three quarters (75%) of the Rohingya community said it had become easier to get information over the last six months. This is similar to other data collected – a recent Translators without Borders study found that 68% of Rohingya refugees feel they have enough information to make decisions. During fieldwork, almost a third (30%) of Rohingya survey respondents asked the data collectors questions such as, did they know where to collect relief, or did they know anything about the Government’s plans for repatriation? This suggests that while the Rohingya community feel better informed than when they first arrived, they still have many questions, particularly around their future – only 41% of respondents said they felt informed about their options for the future. The survey showed that the current key information needs of the Rohingya and host community are around their main concerns – where to find food. The Rohingya are also worried about sourcing cooking fuel, while the host community is seeking information around financial support as a result of perceived declining employment opportunities [...] Mahjis (Rohingya community leaders) are the main source of information for Rohingya people (mentioned by 87% of participants) and are now the most trusted source of information (they were only ranked 7th in the October 2017 information needs assessment). This increase in trust may be reflective of how agencies and camp coordinators are more systematically using mahjis to share information with people in their camp block. Mahjis are the main channel through which Rohingya communities say they communicate with aid providers (mentioned by 38% of respondents)." (Executiv summary) more

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Humanitarian Feedback Mechanisms in the Rohingya Response, Cox's Bazar, Bangladesh

Stijn Aelbers, Viviane Lucia Fluck, Jyoti Rahaman

Internews (2018), 53 pp.

"Since August 2017 over 671,000 people (mostly Rohingya) have crossed the border from Myanmar to Bangladesh to escape violence in Rakhine State. There are now more than one million Rohingya refugees staying in campsites along the Bangladeshi side of the border. In September 2017 Internews conducted ... more

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Spaces of Inclusion: An Explorative Study on Needs of Refugees and Migrants in the Domain of Media Communication and on Responses by Community Media

Nadia Bellardi, Brigitta Busch, Jonas Hassemer, Helmut Peissl, Salvatore Scifo

Strasbourg: Council of Europe; Community Media Institute (COMMIT) (2018), 56 pp.

"This report explores the media habits and particular needs of refugees and migrants in the domain of media communication. Good practice examples show how community media can meet the communicative needs of refugees and migrants by offering training and space for self-representation, and by offering ... more

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Five Questions for Digital Migration Studies: Learning From Digital Connectivity and Forced Migration In(to) Europe

Rianne Dekkers, Godfried Ergbersen, Jeanine Klaver, Hanna Vonk

Social Media + Society, volume 4, issue 1 (2018), 11 pp.

"Social media are increasingly popular channels of information on which migrants base their decisions on whether to migrate and the destinations where to settle. While social media offer a relatively cheap, easily accessible, and media-rich means of communication, their use is not without challenges ... more

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Die neuen Verbraucher: Wie digitale Informationsangebote für Geflüchtete das Ankommen erleichtern können. Praxisleitfaden

Berlin: iRights (2018), 84 pp.

"Digitaler Verbraucherschutz hilft, Menschen zu erreichen, die sich nicht professionell mit dem Thema beschäftigen und niedrigschwellige, gut verständliche Verbraucherinformationen benötigen. Hier können fremdsprachige Angebote, aber auch Angebote in einfachem Deutsch einen Zugang ermöglichen. ... more

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Information Needs Assessment: Agadez, Niger

Lucas Destrijckes et al.

Washington, DC et al.: Internews (2018), 57 pp.

"Much migration within Niger and across its borders is driven by poverty and the hope for a better life, but these movements are also risky and open new vulnerabilities. Migrants from Niger or other African countries constantly face difficulties and are often among the poorest and most disadvantaged ... more

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Information Needs Assessment: Gao, Mali

Lucas Destrijckes et al.

Washington, DC et al.: Internews (2018), 63 pp.

"This study analyses if people on the move in the northeastern region of Mali, more specifically in the city of Gao, have accurate information at their disposal. It maps information needs and habits of migrant communities in Gao to better understand how these individuals and communities receive info ... more

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Digital Lifeline? ICTs for Refugees and Displaced Persons

Carleen F. Maitland (ed.)

Cambridge, Mass.: MIT Press (2018), xxii, 281 pp.

"Today's global refugee crisis has mobilized humanitarian efforts to help those fleeing persecution and armed conflict at all stages of their journey. Aid organizations are increasingly employing new information technologies in their mission, taking advantage of proliferating mobile phones, remote s ... more

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The Language Lesson: What We've Learned About Communicating with Rohingya Refugees

Translators Without Borders (2018), 32 pp.