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Information in crisis: A critical challenge of our time Framing paper for the CDAC and fome Public Forum 2025
CDAC Network; Deutsche Welle DW Akademie; Fondation Hirondelle (2025), 4 pp.
"The last year has brought unprecedented challenges: dramatic funding cuts, acceleration of disinformation as digital platforms have scaled back fact-checking and content moderation, proliferation of AI, widespread undermining of humanitarian law, and shrinking civic space. The impact on communities
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From Radio Silence to Radyo Bakdaw ... …and Back to Normal? A Humanitarian Information Service from Internews in Guiuan, Eastern Samar, Philippines: Final Report
Internews; USAID (2018), 48 pp.
"Radyo Bakdaw was set up by Internews in Guiuan, Eastern Samar after the typhoon Yolanda/Haiyan hit the Philippines on November 8th 2013. The typhoon passed through 9 provinces, an estimated 14 million people were affected by it, 4 million people were displaced and killing at least 6268 people. In t
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Preparing the Ground for Better Dialogue, Better Information, Better Action: Lessons on Communicating with Communities in Emergencies
Top Insights
CDAC Network; World Vision International (2018), 31 pp.
"What we’ve learnt about communicating effectively with disaster affected communities: 1. To deliver actionable, life-saving information, emergency responders should strive to agree on common messages developed in partnership with communities and tackle the spread of rumours. 2. It is important to
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Community Radio Rehabilitation Project, Haiti 2017
Internews (2017), 5 pp.
"Internews’ Humanitarian Information Service in Haiti, which ran from October 2016 to February 2017, was a DFID funded humanitarian project with the goal to improve the quality of timely and actionable information exchanges with Haitian communities affected by Hurricane Matthew. Internews’ two-w
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Media Interventions as Humanitarian Action
In: The Routledge Companion to Media and Humanitarian Action
Robin Andersen, Robin Purnaka L. de Silva (eds.)
London: Routledge (2017), pp. 416-427
"This chapter aims to introduce the concept of an information intervention as an example of humanitarian action. Typically associated negatively with government efforts to incite conflict and tension, two case studies are explored-Haiti and Syria-to better understand how state-led information interv
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Media as a Form of Aid in Humanitarian Crises
Washington, DC: Center for International Media Assistance (CIMA) (2016), 6 pp.
South Sudan: Communication with Communities - Gaps and Needs Analysis. Disasters and Emergencies Preparedness Program, Baseline Study
Forcier Consulting; Internews; USAID (2016), vi, 52 pp.
"The Disaster and Emergency Preparedness Programme (DEPP), established by the Communicating with Disaster Affected Communities (CDAC) Network, focuses on establishing accountability on the part of emergency response actors in South Sudan to the affected population they serve. This baseline addresses
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Boda Boda Talk Talk Learning Collection: Context and Case Studies
Internews (2016), 46 pp.
"Internews has launched a three-part learning module on Boda Boda Talk Talk, the hyperlocal humanitarian information service currently operational in four United Nations Protection of Civilians Sites (PoCs) across the country. Part I of the module focuses on the theory and rationale behind a communi
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The Boda Boda Talk Talk Module. Part III: How to Guide
Internews (2016), 71 pp.
"This guide outlines the step-by-step processes and potential challenges that may arise in setting up a Boda Boda Talk Talk (BBTT) project. In it, you will find information and advice on everything from what equipment to purchase, to how to build relationships with other humanitarian actors, to recr
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Communication and Complex Emergencies: A Resource Guide
Adelaide: Applied Communication Collaborative Research Unit (ACCRU) University of Adelaide; Australian Civil-Military Centre (ACMC) (2015), 57 pp.
"This resource guide assesses the broad role of information and communication in disaster situations and complex emergencies. It highlights a number of distinct communication phases or cycles associated with emergency or crisis communication, as well as defining the broad range and diversity of init
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Coordination Around Communicating with Disaster-Affected Communities: Insights from Typhoon Haiyan
Humanitarian Exchange, issue 65 (2015), pp. 19-23
"Sudden-onset emergencies are typically chaotic, making effective communication between communities, humanitarian responders and governments, whether local or international, challenging. Building on experience from the response to Typhoon Bopha in Mindanao in 2012, the United Nations Office for the
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Information in the Midst of Crisis: Addressing the Information Needs of Internally Displaced Persons at the Tong Ping Protection of Civilians Site, Juba, South Sudan
Forcier Consulting; Internews; USAID, December update (2014), v, 103 pp.
"In February, 2014, Internews worked with Forcier Consulting to conduct a baseline survey of 612 respondents from the Tong Ping site to identify information needs, sources, and preferences to help guide their intervention strategies, and in April 2014 Internews again teamed up with Forcier Consultin
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Information in the Midst of Crisis: Addressing the Information Needs of Internally Displaced Persons at the Tong Ping Protection of Civilians Site, Juba, South Sudan. July 2014
Forcier Consulting; Internews; USAID, July version (2014), 54 pp.
"This report demonstrates how providing information to Internally Displaced Persons (IDPs) in South Sudan can dramatically increase their health, safety and well-being and make a positive impact on their lives in the midst of an ongoing conflict [...] Boda Boda Talk Talk (BBTT) was the first Humanit
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Internews Humanitarian Information Service: UNMISS POC SITE - MALAKAL. Baseline Assessment
Internews; Forcier Consulting (2014), 8 pp.
"On 4th July 2014, Internews launched Boom Box Talk Talk (BBTT) in the Malakal, UN Mission Protection of Civilian (PoC) site, to provide people affected by the conflict with life saving and life enhancing information. BBTT is a professionally produced audio Humanitarian Information Service (HIS). In
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Media Capacity Building and Disaster Risk Reduction: Building Resilience and Protecting Socio-Economic Development Gains in Southeast Asia
ABC International Development (2014), 33 pp.
"This literature review focuses on the value of investing in building the communication capacity of broadcasters in the ASEAN region, for the purpose of strengthening civic resilience and sustainability of socioeconomic development in the context of environmental disasters. Both are drivers for pove
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Starting the Conversation: Information, Feedback and Accountability in Post-Typhoon Philippines
Geneva: International Organization for Migration (IOM) (2014), 34 pp.
"The report reviews several communications tools developed and disseminated through collaboration with Tacloban’s Radyo Abante as part of IOM’s Tindog Kita (‘Rise Together’) communications campaign, which included a radio drama, interactive talk show and key message song. Of the communicatio
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Upstairs Downstairs: Communication Contradictions Around Two African Refugee Camps
Journal of African Media Studies, volume 5, issue 1 (2013), pp. 35-51
"This article describes and analyses the United Nations High Commissioner for Refugees (UNHCR) communication policy in the current world environment where a variety of well-doers attempt to pursue attention. The analysis is reflected against the results of focus group interviews with Congolese women
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Lost: Syrian Refugees and the Information Gap
Internews (2013), 16 pp.
"The report presents findings that pose both unique challenges and opportunities for programs seeking to provide humanitarian information to Syrian refugees in Lebanon. So far, according to the report, there is little evidence of any comprehensive strategy or investment in providing a humanitarian c
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Improving Communication Between Humanitarian Aid Agencies and Crisis-Affected People: Lessons from the Infoasaid Project
London: Humanitarian Practice Network (HPN) Overseas Development Institute (ODI) (2013), 26 pp.
Still Left in the Dark? How People in Emergencies Use Communication to Survive – and How Humanitarian Agencies Can Help
London: BBC Media Action (2012), 15 pp.
"In 2008, a BBC World Service Trust policy briefing argued that people affected by earthquakes, floods or other emergencies often lacked the information they needed to survive and that this only added to their stress and anxiety. Left in the Dark: the unmet need for information in humanitarian emerg
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