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Field Guide: Setting Up a Hotline
Baltimore: Johns Hopkins Center for Communication Programs; USAID (2003), vi, 118 pp.
"Hotlines offer an effective way to provide callers with accurate information, counseling, and referrals to appropriate community-based services or resources. The anonymity of a hotline is a key asset, especially in working with adolescents, because it allows the caller to ask questions that may be
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Aufgefangen im Netz: Psychologische Beratung im Internet. Eine qualitative Studie mit Jugendlichen im Online-Interview
München: kopaed (2003), 128 pp.
"Ausgehend von wissenschaftlichen Erkenntnissen über Aufbau, Gefüge, Grenzen und Möglichkeiten psychosozialer Beratung im Internet wird der Umgang Jugendlicher mit ihren Problemlagen in einer qualitativen Studie analysiert. Die Datenerhebung zur Studie erfolgt im Chat-Room einer psychosozialen Be
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Internet-Hotlines: Evaluation und Selbstregulierung von Internetinhalten = Evaluation and Self-Regulation of Internet Content
Gütersloh: Bertelsmann Stiftung (2001), 80 pp.
"In this book we present the operating methods of Internet Hotlines and argue that they are essential instruments for the limiting of illegal content on the Internet. The Hotline can take on a central role within a self-regulation system involving the state, media supervisory bodies, the Internet in
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Handbuch der Telefonseelsorge
Göttingen: Vandenhoeck & Ruprecht (1995), 272 pp.
"Bisher fehlte eine zuverlässig recherchierte, allgemein zugängliche und übersichtliche Informationsquelle über die Telefonseelsorge (TS). In über 100 regionalen Zentren ist die TS vertreten. 800.000 Anrufe jährlich und 6.000 Mitarbeitende zeigen an, wie viele Menschen unmittelbar mit TS zu tu
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