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Líneas de ayuda para atender casos de violencia de género en entornos digitales: Monitoreo y tendencias en Bolivia, Brasil y Ecuador

Derechos Digitales (2024), 46 pp.

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Digitale Seelsorge: Impulse für die Praxis

Achim Blackstein

Göttingen: Vandenhoeck & Ruprecht (2023), 188 pp.

"Die Nachfrage nach Seelsorge und Beratung im Internet ist schon jetzt enorm. In Zukunft wird der Bedarf weiter steigen und auch Kirchengemeinden vor Ort werden sich darauf einstellen müssen. Wie funktioniert aber eine Seelsorge im digitalen Raum, die nur schriftlich Informationen austauscht, an de ... more

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Tech Care: A step-by-step guide to providing digital support for civil society

Flo Pagano, Inés Binder (ed.)

Digital Defenders Partnership; Access Now (2022), 90 pp.

"What we lacked was a set of simple instructions that could help navigate the workflows and procedures of a digital security helpline, while focusing on the specific demand of offering a service to groups that are often underfunded, understaffed, non-hierarchical and exposed to disproportionate thre ... more

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Cyber Harassment Helpline: 2022 Policy Brief

Digital Rights Foundation (DRF) (2022), 11 pp.

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COVID-19 Guidance on Remote GBV Services Focusing on Phone-Based Case Management and Hotlines

UNICEF Gender Based Violence in Emergencies Helpdesk; Plan International; UNFPA; UNHCR; Trocaire; International Medical Corps; Norwegian Church Aid (2021), 71 pp.

"This resource presents options for adapting gender-based violence (GBV) case management in the context of the COVID-19 pandemic so that survivors can continue to access and receive safe and confidential services. It focuses specifically on phone-based case management. In this resource, phone-based ... more

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An Empirical Comparison of Technologically Mediated Advertising in Under-Connected Populations

Mustafa Naseem, Bilal Saleem, Sacha Ahmad, Jay Chen, Agha Ali Raza

April 2020 Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems; Association of Computing Machinery (2020), 13 pp.

"Information and Communication Technology interventions have the potential to improve outcomes in health and other development sectors in low-income settings. Large-scale impact, however, remains the central challenge for the HCI4D community as significant and diverse resources are typically require ... more

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Handreichung: Krisenberatung am Telefon und per Video in Zeiten von Corona

Joachim Wenzel, Stephanie Jaschke, Emily Engelhardt

Fachgruppe Onlineberatung und Medien Beratung und Familientherapie (DGSF) Deutsche Gesellschaft für Systemische Therapie, Version 1.3 (2020), 21 pp.

"Beratende und andere Fachkräfte erleben während der Coronapandemie eine nie dagewesene Herausforderung, da ihre eigene Lebenssituation und zugleich die Lebenswelt ihrer Klient*innen sich grundlegend geändert hat. In besonderen Krisenzeiten wie bei einem Lockdown, Kontaktbeschränkungen oder Isol ... more

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Operational Handbook for Child Online Safety Centres

Jasmina Ivanovic

Belgrade: Save the Children (2019), 67 pp.

"The Operational Handbook for Contact Centres for online safety of children contains action guidelines as well as knowledge, procedures and rules for successful work through the helpline for providing quality assistance and support to children, youth, families, professionals, teachers and others wor ... more

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Evaluation Approaches for Mental Health Prevention and Early Intervention Programs

Nicole K. Eberhart, Jennifer L. Cerully, Amy L. Shearer, Sandra H. Berry, M. Audrey Burnam, Patricia A. Ebener

Santa Monica, Calif.: RAND Corporation (2017), ix, 81 pp.

"The goal of this handbook is to provide guidance to practitioners and organizations interested in evaluating mental health prevention and early intervention (PEI) programs. In the course of developing an evaluation plan for a series of PEI programs implemented statewide by the California Mental Hea ... more

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Media Collaboration Toolkit for Child Helplines

Amsterdam: Child Helpline International (2016), 41 pp.

"Without the support of media partners, child helplines miss the chance to tell the story of their work. Without child helplines, media partners fail to gain the full picture of the realities children and youth face every day. The Media Collaboration Toolkit aims to enhance collaborative synergies b ... more

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Online-Interventionen in Therapie und Beratung: Ein Praxisleitfaden

Agnes Justen-Horsten, Helmut Paschen

Weinheim: Beltz (2016), 188 pp.

"Für immer mehr Menschen ist es selbstverständlich, digital zu kommunizieren. Auch Klienten äußern häufiger den Wunsch, parallel zu einer Therapie oder nach ihrem Abschluss online beraten zu werden. Therapeuten entdecken zunehmend die Vorteile einer virtuellen Brücke zum Patienten. Agnes Juste ... more

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Creating a Hotline

International Association of Internet Hotlines (INHOPE) (2016), 19 pp.

"The starting point for any initiative seeking to establish a hotline will be to understand the particulars of the national context in which the hotline will be developed. Overall, this means conducting an environmental scan that takes in the local legislation, the socio-cultural context, the likely ... more

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Hotline Development Support

International Association of Internet Hotlines (INHOPE) (2016), 15 pp.

"This online guide is designed to: inform a wide range of organisations about Internet hotlines and their essential role in forming a comprehensive national response to online child sexual exploitation and abuse [...]; advise organisations that are considering or are already planning to set up an In ... more

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Hotlines: Responding to Reports of Illegal Online Content. A Guide to Setting Up an Internet Hotline

London: GSMA; Mobile Alliance Against Child Sexual Abuse Content; International Association of Internet Hotlines (INHOPE) (2014), 30 pp.

"As part of its ongoing commitment to fighting online child sexual abuse content and, in particular, to helping its members realise the objectives of the Mobile Alliance Against Child Sexual Abuse Content, the GSMA has worked with INHOPE, Save the Children, ECPAT, IWF, Net Safe Latvia, Meldpunt, ICM ... more

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Wandel der Beratung durch Neue Medien

Joachim Wenzel

Göttingen: V & R Unipress (2013), 271 pp.

"Immer häufiger wird Beratung mit Hilfe von Medien durchgeführt, sei es alternativ oder parallel zur Face-to-Face-Beratung. Die vorliegende qualitative Studie befasst sich mit diesen Entwicklungen in verschiedenen Beratungsstellen. Dazu wurden psychosoziale Beratungsstellen untersucht, die Sexual- ... more

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Building Your Child Helpline: A User-Friendly Guide to Starting or Scaling-up a Child Helpline

Amsterdam: Child Helpline International, revised 4th ed. (2011), 96 pp.

"This compilation has been divided into four chapters. The first chapter briefly explains what a child helpline is, draws attention to the key elements of a child helpline and attempts to answer some of the questions you may have regarding particular activities of a child helpline and about getting ... more

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Manual for Work on SOS Hotline for (Potential) Victims of Human Trafficking: NGO ASTRA Experience

Belgrade: ASTRA Anti Trafficking Action; OSCE (2009), 215 pp.

"ASTRA SOS Hotline started its operation in 2002. Since then, almost ten thousand calls have been received. So far it has served as the only SOS hotline intended for (potential) victims of traffi cking in persons in the Republic of Serbia; at the time of its setting up it was one of the rare service ... s of the kind in South-East Europe. During the fi rst eight years of work a methodology has been developed, results achieved, some of the dilemmas have not yet been solved and the new ones have appeared. We would like to share our experiences with the expert public. We also nourish hope that our long-term experience in this fi eld, although we are pretty much self-taught, will be useful for those who are planning to establish a similar hotline. We believe that this Manual will also help the ones who have organized other types of SOS telephones (for fighting family violence, violence against children, etc.), because traffi cking in human beings may be a consequence of some other form of violence or may be hidden behind it. Although the Manual is intended for individuals who already have some experience in the anti-traffi cking fi eld, we nevertheless start with a brief defi nition and description of the problem for the sake of those who might be faced with this form of severe human rights violation for the first time. At the very start, principles and methodology of work that had been developed for ten preceding years in the Belgrade women’s NGOs that were engaged in anti-violence activities, particularly the SOS Hotline and Centre for Girls and the Autonomous Women’s Centre were the basis for our work, and we would like to avail ourselves of this opportunity to thank them. ASTRA SOS Hotline has been developing its activities by directly following fi eld actions and trends related to traffi cking of human beings; we have adapted the accepted principles and work methods according to circumstances in this new and totally diff erent scope. Of utmost importance are our contacts with partner organizations in the region and beyond, i.e. meetings where we have exchanged our experiences. Unfortunately, conferences on the SOS hotlines are very rare. This is the reason why we would like to present in this Manual experiences of other SOS telephones, both in Serbia and in South-Eastern Europe, as well as certain tendencies in the member states of the European Union." (Preface) more

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Onlineseelsorge: Zur Präsentation von Seelsorge- und Beratungsangeboten im World Wide Web

Ramona Vauseweh

Erlangen: Christliche Publizistik Verlag (CPV) (2007), 615 pp.

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Neue Wege in der Prävention des Drogenkonsums - Onlineberatung am Beispiel von drugcom.de

Peter Tossmann

Köln: Bundeszentrale für gesundheitliche Aufklärung (BZgA) (2007), 84 pp.

"Vor dem Hintergrund, dass immer mehr Menschen das Internet nutzen, hat die Bundeszentrale für gesundheitliche Aufklärung (BZgA) im Jahr 2001 mit www.drugcom.de ein Internetportal zur Drogen- und Suchtprävention etabliert. Vom Sommer 2001 bis zum Jahresende 2006 haben etwa 3000 junge Menschen per ... more

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Beyond All Tolerance: Child Pornography on the Internet

Per-Erik Aström

Stockholm: Save the Children Sweden (2004), 50 pp.

"Save the Children Sweden has had a Hotline website in place for more than four years, receiving more than 22,000 tips about child pornography on the Web. The importance of such a channel and the importance of international co-operation are spelled out in the following report. Save the Children Swed ... more