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Freedomfone

freedomfone (2011), 117 pp.

"Freedom Fone allows anyone with a phone to access or contribute information on a specific issue 24 hours a day and seven days a week. It takes advantage of audio and text to address language and literacy barriers when reaching out to marginalised audiences that don't have access to other media. No ... more

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Building Your Child Helpline: A User-Friendly Guide to Starting or Scaling-up a Child Helpline

Amsterdam: Child Helpline International, revised 4th ed. (2011), 96 pp.

"This compilation has been divided into four chapters. The first chapter briefly explains what a child helpline is, draws attention to the key elements of a child helpline and attempts to answer some of the questions you may have regarding particular activities of a child helpline and about getting ... more

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Healing the Messenger: A Journalist’s Trauma Booklet. Special Edition Kenya

Nairobi; Copenhagen: Illustrators and Designers Kenya Association of Photographers; Kenya Correspondents Association; Kenya Union of Journalists; International Media Support (IMS) (2009), 38 pp.

"Providing counseling for reporters who have witnessed some of the worst things that can happen to humanity – with no tools to handle the emotional shock – was identified as one of the most imminent and crucial needs for support to Kenyan media practitioners in the aftermath of the disputed Dece ... more

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Introduction to Basic Counselling and Communication Skills: IOM Training Manual for Migrant Community Leaders and Community Workers

Geneva: International Organization for Migration (IOM) (2009), 117 pp.

"This manual was developed and tested as part of the IOM pandemic preparedness for migrants and host communities project. The manual was designed to assist children, adolescents, adults and families living in migrant and host communities and help them cope during and in the aftermath of a pandemic. ... more

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Manual for Work on SOS Hotline for (Potential) Victims of Human Trafficking: NGO ASTRA Experience

Belgrade: ASTRA Anti Trafficking Action; OSCE (2009), 215 pp.

"ASTRA SOS Hotline started its operation in 2002. Since then, almost ten thousand calls have been received. So far it has served as the only SOS hotline intended for (potential) victims of traffi cking in persons in the Republic of Serbia; at the time of its setting up it was one of the rare service ... s of the kind in South-East Europe. During the fi rst eight years of work a methodology has been developed, results achieved, some of the dilemmas have not yet been solved and the new ones have appeared. We would like to share our experiences with the expert public. We also nourish hope that our long-term experience in this fi eld, although we are pretty much self-taught, will be useful for those who are planning to establish a similar hotline. We believe that this Manual will also help the ones who have organized other types of SOS telephones (for fighting family violence, violence against children, etc.), because traffi cking in human beings may be a consequence of some other form of violence or may be hidden behind it. Although the Manual is intended for individuals who already have some experience in the anti-traffi cking fi eld, we nevertheless start with a brief defi nition and description of the problem for the sake of those who might be faced with this form of severe human rights violation for the first time. At the very start, principles and methodology of work that had been developed for ten preceding years in the Belgrade women’s NGOs that were engaged in anti-violence activities, particularly the SOS Hotline and Centre for Girls and the Autonomous Women’s Centre were the basis for our work, and we would like to avail ourselves of this opportunity to thank them. ASTRA SOS Hotline has been developing its activities by directly following fi eld actions and trends related to traffi cking of human beings; we have adapted the accepted principles and work methods according to circumstances in this new and totally diff erent scope. Of utmost importance are our contacts with partner organizations in the region and beyond, i.e. meetings where we have exchanged our experiences. Unfortunately, conferences on the SOS hotlines are very rare. This is the reason why we would like to present in this Manual experiences of other SOS telephones, both in Serbia and in South-Eastern Europe, as well as certain tendencies in the member states of the European Union." (Preface) more

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Per Mausklick in die Kirche: Reale Seelsorge in der virtuellen Welt

Rainer Gelhot, Norbert Lübke, Gabi Weinz

Düsseldorf: Verlag Haus Altenberg (2008), 155 pp.

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Interviewing & Counselling at the Grassroots: A Manual for People in Developing Countries Wishing to Improve Their Interviewing and Counselling Skills

Maeve Moynihan (ed.)

Amsterdam: Networklearning (2008), 37 pp.

"This manual is, firstly, about Interviewing (Section Two). This is the art and skill of getting the information you need from someone. Information may be facts – perhaps those needed to register a new client - or you might want to go further, looking perhaps for an understanding of the new contac ... more

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Onlineseelsorge: Zur Präsentation von Seelsorge- und Beratungsangeboten im World Wide Web

Ramona Vauseweh

Erlangen: Christliche Publizistik Verlag (CPV) (2007), 615 pp.

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Neue Wege in der Prävention des Drogenkonsums - Onlineberatung am Beispiel von drugcom.de

Peter Tossmann

Köln: Bundeszentrale für gesundheitliche Aufklärung (BZgA) (2007), 84 pp.

"Vor dem Hintergrund, dass immer mehr Menschen das Internet nutzen, hat die Bundeszentrale für gesundheitliche Aufklärung (BZgA) im Jahr 2001 mit www.drugcom.de ein Internetportal zur Drogen- und Suchtprävention etabliert. Vom Sommer 2001 bis zum Jahresende 2006 haben etwa 3000 junge Menschen per ... more

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Breaking the Silence: Memory Books and Succession Planning. The Experience of NACWOLA and Save the Children UK in Uganda

Sophie Witter

London: Save the Children; National Community of Women Living with HIVAIDS in Uganda (NACWOLA) (2004), 36 pp.

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Daily Talks als Lebenshilfe für die Gäste? Ein medienkritischer Diskurs unter Berücksichtigung der Gastperspektive

Margarita Feldrapp

Erlangen: Verlag Christliche Publizistik (2004), 85 pp.

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Beyond All Tolerance: Child Pornography on the Internet

Per-Erik Aström

Stockholm: Save the Children Sweden (2004), 50 pp.

"Save the Children Sweden has had a Hotline website in place for more than four years, receiving more than 22,000 tips about child pornography on the Web. The importance of such a channel and the importance of international co-operation are spelled out in the following report. Save the Children Swed ... more

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Aufgefangen im Netz: Psychologische Beratung im Internet. Eine qualitative Studie mit Jugendlichen im Online-Interview

Norbert Götz

München: kopaed (2003), 128 pp.

"Ausgehend von wissenschaftlichen Erkenntnissen über Aufbau, Gefüge, Grenzen und Möglichkeiten psychosozialer Beratung im Internet wird der Umgang Jugendlicher mit ihren Problemlagen in einer qualitativen Studie analysiert. Die Datenerhebung zur Studie erfolgt im Chat-Room einer psychosozialen Be ... more

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Field Guide: Setting Up a Hotline

Kate Stratten, Robert Ainslie

Baltimore: Johns Hopkins Center for Communication Programs; USAID (2003), vi, 118 pp.

"Hotlines offer an effective way to provide callers with accurate information, counseling, and referrals to appropriate community-based services or resources. The anonymity of a hotline is a key asset, especially in working with adolescents, because it allows the caller to ask questions that may be ... more

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Internet-Hotlines: Evaluation und Selbstregulierung von Internetinhalten = Evaluation and Self-Regulation of Internet Content

Marcel Machill, Alexa Rewer

Gütersloh: Bertelsmann Stiftung (2001), 80 pp.

"In this book we present the operating methods of Internet Hotlines and argue that they are essential instruments for the limiting of illegal content on the Internet. The Hotline can take on a central role within a self-regulation system involving the state, media supervisory bodies, the Internet in ... more

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Lebenshilfe als Programm: Zur Entwicklung des Angebots und der Rezeption psychosozialer Lebenshilfe im Fernsehen

Kirsten Krüger

Konstanz: UVK Medien (1996), 462 pp.

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Handbuch der Telefonseelsorge

Jörg Wieners (ed.)

Göttingen: Vandenhoeck & Ruprecht (1995), 272 pp.

"Bisher fehlte eine zuverlässig recherchierte, allgemein zugängliche und übersichtliche Informationsquelle über die Telefonseelsorge (TS). In über 100 regionalen Zentren ist die TS vertreten. 800.000 Anrufe jährlich und 6.000 Mitarbeitende zeigen an, wie viele Menschen unmittelbar mit TS zu tu ... more