"Mobile phones are the most ubiquitous communications technology in the world. Besides transforming the way in which we communicate, they can also be used as a powerful tool for conflict prevention and management. This book presents innovative uses of mobile technologies in the areas of early warnin ... g, disaster and humanitarian relief, governance, citizens’ participation, etc. and cuts across different regions. The book brings together experts and practitioners from different fields—mobile technologies, information systems, computer sciences, online dispute resolution, law, etc.—to reflect on present experiences and to explore new areas for research on conflict management and online dispute resolution (ODR). It also reflects on the transition from present ODR to future mobile Dispute Resolution and discusses key privacy issues." (Publisher description) more

"The traditional disaster-response system employed by relief actors in Haiti concentrated on enabling information-sharing among teams of responders from the international community. This system lacked the ability to aggregate and prioritize data that came from outside sources, making it difficult to ... benefit from valuable information coming from the Haitian community. Ushahidi, an open-source crisis-mapping software first developed and used in Kenya, provided a way to capture, organize, and share critical information coming directly from Haitians. Information was gathered through social media (e.g., blogs, Twitter, and Facebook) and text messages sent via mobile phones. Reports about trapped persons, medical emergencies, and specific needs, such as food, water, and shelter, were received and plotted on maps that were updated in real time by an international group of volunteers. These reports, and associated geographic information, were available to anyone with an Internet connection. Responders on the ground soon began to use them in determining how, when, and where to direct resources. The most significant challenges arose in verifying and triaging the large volume of reports received. Ad hoc but sufficient solutions were found that involved the manual monitoring and sorting of information. The Ushahidi-Haiti Project demonstrated the potential of crowdsourced maps for targeted disaster response, providing a useful foundational model for the international community to leverage and improve upon in advance of future emergencies." (Summary) more