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17
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Interactive Voice Response (IVR)
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Language
Document type
Countries / Regions
Authors & Publishers
Media focus
Publication Years
Methods applied
Journals
Output Type
Understanding Misinformation on Mobile Instant Messengers (MIMs) in Developing Countries
Top Insights
Politics and Public Policy Shorenstein Center on Media (2020), 27 pp.
"We conducted a mixed-methods research project in Nigeria, India, and Pakistan consisting of surveys, survey experiments, and semi-structured interviews, to better understand the spread and impact of misinformation, and in particular of misinformation on mobile messaging apps (MIMs). One of our goal
...
Countering Violent Extremism in Nigeria: Using a Text-Message Survey to Assess Radio Programs
RAND Corporation (2020), 32 pp.
"Using a randomized encouragement design, we assigned 2,064 people to listen to either 'Ina Mafita' or to a control program (professional soccer matches) each week over the course of two months. Recruitment and engagement were conducted remotely via short message service (short message system [SMS]
...
Cambodian Communication Review 2020
Phnom Penh: Cambodia Communication Institut Department of Media & Communication Royal University of Phnom Penh (2020), 65 pp.
Messaging Apps, SMS & Social Media: Rapid Evidence Review
EdTech Hub (2020), 44 pp.
In Search of the Optimal Mode for Mobile Phone Surveys in Developing Countries: A Comparison of IVR, SMS, and CATI in Nigeria
Survey Research Methods, volume 13, issue 3 (2019), pp. 305-318
"Mobile phone surveys are increasingly prevalent in low- and middle-income countries. The main modes include computer-assisted telephone interviewing (CATI), interactive voice response (IVR), and short message service (SMS, or text messaging). But there is surprisingly little research to guide resea
...
Haiti Beneficiary Communications Review
Geneva: International Federation of Red Cross and Red Crescent Societies (IFRC) (2013), 35 pp.
"This report is an evaluation of the methods and tools used by the Red Cross and Red Crescent to communicate with communities following the devastating 2010 earthquake in Haiti. The study draws recommendations for the continued and more effective use of communications to engage with communities in H
...
Exploring Citizen Journalism for Rural Indonesia: Research Report on a Pilot Project Using Text Messaging and Interactive Voice Response Technology
Arcata, Calif.; Washington, DC: Internews (2012), 26 pp.
"To help improve the flow of information among marginalized communities of West Kalimantan Indonesia, where large palm oil companies wield tremendous power, the Internews Center for Innovation and Learning initiated a three-month pilot project in September 2011 that combined the power of mobile phon
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Communications for Change: How to Use Text Messaging as an Effective Behavior Change Campaigning Tool
FrontlineSMS; Text to Change (2012), 7 pp.
"Getting SMS campaigns right is not simple. The right content, delivered at the right time in the right context, is critical. Adding the right kind of interaction to campaigns can make them more engaging, and increase their power in encouraging positive change. Positive behavior change campaigns sho
...
Names U Ma Puce: Multilingual Texting in Senegal
European Association of Social Anthropologists (EASA) (2011), 16 pp.
"Multilingualism is an important aspect of African urban life, also of the lives of students in Dakar. While the students usually write monolingual texts, mainly in French, their text messages involve the use of African languages too, in particular of the majority language Wolof, as well as Arabic a
...
Cambodian Communication Review 2011
Phnom Penh: Cambodia Communication Institut Department of Media & Communication Royal University of Phnom Penh (2011), 66 pp.
SMS Uprising: Mobile Phone Activism in Africa
Top Insights
Cape Town: Pambazuka Press (2010), xxii, 149 pp.
"This collection of essays by those engaged in using mobile phone technologies for social change provides an analysis of the socio-economic, political and media contexts faced by activists in Africa today. The essays address a broad range of issues including inequalities in access to technology base
...
The Innovative Use of Mobile Applications in East Africa
Top Insights
Stockholm: Swedish International Development Cooperation Agency (Sida) (2010), 100 pp.
"This report gives an overview of the current state of mobile phone use and services in East Africa. It outlines major trends and main obstacles for increased use as well as key opportunities and potential for upscaling mobile applications. The report draws on secondary data and statistics, as well
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Mobile Communications in Zambia: A Demand Side Analysis Based on the AudienceScapes Survey, Including Insights on Mobile Money Use
Washington, DC: Intermedia (2010), 54 pp.
"Youth and young adults (15-29) are often assumed to be leaders in mobile phone use, but this is not entirely the case in Zambia. While those 15 to 29 make up the largest segment of overall mobile phone users, they do not show the highest rate of weekly (regular) users that is taken by those 30 to 4
...
Les médias africains à l'heure du numérique
Paris: L'Harmattan (2010), 135 pp.
God Texting: Filipino Youth Response to Religious SMS
Religion and Social Communication, volume 8, issue 1-2 (2010), pp. 43-82
"Religious forwarded messages take the form of points for reflection and reminders of religious feasts. In other cases, the messages ask recipients to pray and re-send the same messages in exchange for Divine favor. This study explores the youth's first response to these messages. It aims to learn u
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SMS Quick Start Guide
Arlington: Ashoka; Changemakers.com; kiwanja.net (2009), 12 pp.
Children, Media and Consumption: On the Front Edge
Göteborg: Youth and Media UNESCO International Clearinghouse on Children; Nordicom (2007), 356 pp.
The Innovative Use of Mobile Applications in the Philippines - Lessons for Africa
Inspiring Practice
Stockholm: Swedish International Development Cooperation Agency (Sida) (2007), 60 pp.