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Civil Society Chatbots: A Plurality of Conceptual Approaches
International Journal of Communication, volume 18 (2024), pp. 947-966
"This article examines chatbots that have been developed by civil society for social, political, and/or cultural purposes. I ask what conceptual approaches have influenced the design of civil society chatbots and how these frameworks are actualized in practice. To do this, I first propose the concep
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Using Radical Co-Design to Create and Develop a Technology-Based Solution to Improve Post-Release Outcomes for Formerly Incarcerated Women: LindaBot
International Journal of Communication, volume 18 (2024), pp. 1246-1265
"Most women exiting prison face profound disadvantages and are likely to struggle with poor mental and physical health. Rarely are women furnished with the resources needed to flourish post-release, and seemingly simple-sounding tasks like getting formal identification are quite complicated. The con
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Gefühle der Zukunft: Wie wir mit emotionaler KI unser Leben verändern
Bonn: Bundeszentrale für politische Bildung (bpb), Sonderausg. (2024), 271 pp.
"Längst ist Künstliche Intelligenz nicht mehr auf kognitive Zwecke begrenzt: Sie wertet, etwa zur Kriminalitätsprävention oder gezielten Kundenansprache, menschliche Mimik aus und suggeriert in Spielen oder Lernprogrammen Emotionen und Stimmungen. Erscheinen bereits solche auf Empfindungen ziele
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Responsible AI in Africa: Challenges and Opportunities
Cham: Palgrave Macmillan (2023), xxi, 216 pp.
"This open access book contributes to the discourse of Responsible Artificial Intelligence (AI) from an African perspective. It is a unique collection that brings together prominent AI scholars to discuss AI ethics from theoretical and practical African perspectives and makes a case for African valu
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Building a Chatbot in a Pandemic
Journal of Medical Internet Research, volume 25, issue e42960 (2023), 8 pp.
"Easy access to evidence-based information on COVID-19 within an infodemic has been a challenging task. Chatbots have been introduced in times of emergency, when human resources are stretched thin and individuals need a user-centered resource. The World Health Organization Regional Office for Europe
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Chatbots in Humanitarian Contexts: Learning from Practitioner Experiences
Geneva: International Federation of Red Cross and Red Crescent Societies (IFRC); The Engine Room (2023), 31 pp.
"Since the mid-2010s, chatbots have grown in usage and popularity across the humanitarian sector. While this usage has gained traction, there is scarce information on the collective successes, risks, and trade-offs of this automation. This research addresses this gap, documenting chatbot deployments
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Safer Chatbots: Implementation Guide
UNICEF (2022), 14 pp.
