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Communication, Community Engagement and Accountability Across the Ukraine Response: A Snapshot

London: CDAC Network (2022), 19 pp.

"Key findings and recommendations on the main communication, community engagement and accountability (CCEA) barriers and gaps: Finding 1: There is strong rhetoric from international agencies to support local/national CCEA and work on more inclusive partnerships – but progress has been slow Finding ... more

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Capacity Decision Framework for CCE/AAP (Communication and Community Engagement/Accountability to Affected People)

London: CDAC Network (2022), 36 pp.

"The capacity decision framework is designed to inform communication and community engagement/accountability to affected people (CCE/AAP) surge capacity requests at a country level to address inter-agency response-wide CCE/AAP gaps. It considers capacity requirements to deliver CCE/AAP across a huma ... more

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The Inclusion of Learners with Disabilities: Guidelines on Emergency Movement to Online and Distance Learning

Paris: UNESCO (2022), 32 pp.

"This document addresses open and distance learning (ODL) in a variety of environments where education and learning are increasingly technology mediated, whether it be completely at distance or an increasingly prevalent blended framework where students use technology part of the time. During times o ... more

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Turning Social Listening Data Into Action: Barriers and Recommendations Observed Through a COVID-19 Rumor Response

Alejandro Posada, Rocio Lopez Iñigo, Jamie Sport

Internews (2022), 23 pp.

"[...] seven key informant interviews were conducted with humanitarian organizations that have been at the forefront of social listening projects throughout the COVID-19 pandemic. Although we anchored the research in the COVID-19 response, our findings suggest that the uses and impacts of social lis ... tening are applicable across all elements of humanitarian response besides COVID-19 and even beyond health. The paper is structured around three components: (1) the differences between what organizations are hoping for (expected results) and what they have observed so far (observed results) in relation to the impacts of social listening, (2) the major barriers affecting the utilization of findings derived from social listening, (3) a preliminary brainstorm around recommendations that could mitigate the effects ofthe barriers identified and contribute to a realization of the expected results. Interviewees expressed expectations for long-term and structural benefits from the ongoing use of social listening findings. The most common expected results include contributions to improved infodemic management that is receptive to community concerns, stronger community engagement, more responsive programming and policy design, and more collaboration between humanitarian and health actors. Our findings suggest that, although some of these structural promises have not yet been realized, significant foundations have been laid. Organizations have observed that social listening findings are already contributing to improvements in RCCE, internal adaptations of program design, growth and acceptance of social listening throughout organizations, and a growing influence on public health policy. Despite these important results, there are still major challenges preventing the realization of social listening as a transformational tool for humanitarian response. Thirteen major barriers were identified, which exist at every stage of the traditional social listening project workflow. For data collection and analysis, the study found that the qualitative nature of the data, the predominance of a social media-only listening approach without an offline component, a reliance on traditional engagement statistics, limited qualified human resources, and issues around collaboration all hamper the effective use of social listening findings." (Conclusion) more

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Media Dependency, Selective Exposure and Trust During War: Media Sources and Information Needs of Displaced and Non-Displaced Syrians

Jad Melki, Claudia Kozman

Media, War & Conflict, volume 14, issue 1 (2021), pp. 93-113

"Using the Syrian war as a case study, this article examines the theoretical frameworks of media dependency and selective exposure during the war. Through a survey of 2,192 Syrians living in Syria, Lebanon, Jordan, and Turkey during the conflict, the study examined the media needs and trust of four ... more

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How Effective is Communication in the Rohingya Refugee Response? An Evaluation of the Common Service for Community Engagement and Accountability

Nicola Bailey, Mahmuda Hoque, Katherine Michie, Fuad Ur Rabbi

London: BBC Media Action (2018), 30 pp.

"A survey, conducted in July 2018, interviewed 750 people from the Rohingya community and 750 people from the host community (local Bangladeshi citizens) about how they access information, what they think of the information and how they communicate with aid providers. The survey tracked how perceive ... d provision of information has changed since an initial information needs assessment, carried out by Internews, in October 2017 [...] The survey shows that people feel substantially more informed in July 2018 than they did in October 2017. The Internews study in October found that only 23% of Rohingya men and women felt they had enough information to make good decisions for themselves and their family. This recent study shows that 84% feel they have enough information to make good decisions for themselves and their families and three quarters (75%) of the Rohingya community said it had become easier to get information over the last six months. This is similar to other data collected – a recent Translators without Borders study found that 68% of Rohingya refugees feel they have enough information to make decisions. During fieldwork, almost a third (30%) of Rohingya survey respondents asked the data collectors questions such as, did they know where to collect relief, or did they know anything about the Government’s plans for repatriation? This suggests that while the Rohingya community feel better informed than when they first arrived, they still have many questions, particularly around their future – only 41% of respondents said they felt informed about their options for the future. The survey showed that the current key information needs of the Rohingya and host community are around their main concerns – where to find food. The Rohingya are also worried about sourcing cooking fuel, while the host community is seeking information around financial support as a result of perceived declining employment opportunities [...] Mahjis (Rohingya community leaders) are the main source of information for Rohingya people (mentioned by 87% of participants) and are now the most trusted source of information (they were only ranked 7th in the October 2017 information needs assessment). This increase in trust may be reflective of how agencies and camp coordinators are more systematically using mahjis to share information with people in their camp block. Mahjis are the main channel through which Rohingya communities say they communicate with aid providers (mentioned by 38% of respondents)." (Executiv summary) more

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Understanding Information & Communication Needs: A Study with Disaster Prone Communities in Riverine and Coastal Areas

Response And Preparedness Activities on Disaster (NIRAPAD) Network for Information (2017), 44 pp.

"Critical gaps in the exchange of humanitarian information include:i) the range of humanitarian messages currently disseminated meets only a part of the communities’ needs [in riverine and coastal areas of Bangladesh], ii) certain messages are ambiguous and people get very limited guidance on how ... more

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What Your Audience Needs to Know in an Emergency: Life-Saving Information. Topic-By-Topic Guide to Core Humanitarian Issues

London: BBC Media Action (2016), various pag.

"These guides are for media professionals working to help audiences affected by humanitarian crises. They give a brief overview of common humanitarian issues in emergencies. They will help you: understand what kinds of problems your audiences are likely to be facing in emergencies; work alongside re ... more

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Boda Boda Talk Talk Learning Collection: Context and Case Studies

Internews (2016), 46 pp.

"Internews has launched a three-part learning module on Boda Boda Talk Talk, the hyperlocal humanitarian information service currently operational in four United Nations Protection of Civilians Sites (PoCs) across the country. Part I of the module focuses on the theory and rationale behind a communi ... more

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The Boda Boda Talk Talk Module. Part III: How to Guide

Internews (2016), 71 pp.

"This guide outlines the step-by-step processes and potential challenges that may arise in setting up a Boda Boda Talk Talk (BBTT) project. In it, you will find information and advice on everything from what equipment to purchase, to how to build relationships with other humanitarian actors, to recr ... more

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Open Mic Nepal: Tracking Rumors in Post-Earthquake Nepal

Internews (2016), 13 pp.

"In July 2015, Internews launched Open Mic Nepal, a project designed to track and debunk rumors in the earthquake-afected communities. Based on previous pilots of this approach in Gaza and Liberia, the project set out to assess and address information needs by using minimally structured qualitative ... more

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South Sudan: Communication with Communities - Gaps and Needs Analysis. Disasters and Emergencies Preparedness Program, Baseline Study

Forcier Consulting; Internews; USAID (2016), vi, 52 pp.

"The Disaster and Emergency Preparedness Programme (DEPP), established by the Communicating with Disaster Affected Communities (CDAC) Network, focuses on establishing accountability on the part of emergency response actors in South Sudan to the affected population they serve. This baseline addresses ... more

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Disasters and Information Source Repertoires: Information Seeking and Information Sufficiency in Postearthquake Haiti

Erich Sommerfeldt

Journal of Applied Communication Research, volume 43, issue 1 (2015), pp. 1-22

"This study examines how Haitians used “information source repertoires” to meet information insufficiencies following the 2010 earthquake. Using survey data gained in Haiti, the study explores which demographic and structural factors predicted the number of sources used and combinations of infor ... more

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UN House PoC 3 Juba - Central Equatoria State: Wave 2 Assessment

Internews (2015), 9 pp.

"In August 2014 Internews launched Boda Boda Talk Talk (BBTT) in the Protection of Civilians site known as PoC 3 in Juba. PoC 3 is the newest site and is adjacent to the United Nations Mission in South Sudan (UNMISS) UN House base that contains PoC 1 and PoC 2. BBTT is a professionally produced reco ... more

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Malakal: Nile FM: Baseline Assessment

Internews (2015), 9 pp.

"In February 2015, Internews established Nile FM, a community radio station in Malakal County, Upper Nile state [South Sudan]. As part of Internews' Humanitarian Information Service (HIS) that brings information to displaced and vulnerable populations throughout the country, Nile FM responds to the ... more

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Information in the Midst of Crisis: Addressing the Information Needs of Internally Displaced Persons at the Tong Ping Protection of Civilians Site, Juba, South Sudan

Forcier Consulting; Internews; USAID, December update (2014), v, 103 pp.

"In February, 2014, Internews worked with Forcier Consulting to conduct a baseline survey of 612 respondents from the Tong Ping site to identify information needs, sources, and preferences to help guide their intervention strategies, and in April 2014 Internews again teamed up with Forcier Consultin ... more

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Understanding the Information and Communication Needs Among IDPs in Northern Iraq

Jacobo Quintanilla, Alexandra Sicotte-Levesque, Madara Hettiarachchi

Internews; United Nations Office for the Coordination of Humanitarian Affairs (OCHA); World Vision International (2014), 30 pp.

"The key finding of this rapid assessment is that displaced people in northern Iraq live in an information vacuum which is hindering their ability to cope with the catastrophe in which they find themselves. This vacuum has two main origins: lack of access to reliable news and information from the lo ... more

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Citizen Access to Information in Papua New Guinea 2014

Klara Debeljak et al.

M&C Saatchi World Services Research & Insight; ABC International Development (2014), 86 pp.

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Mass Communication Assessment of Syrian Refugees in Camps in the Kurdistan Region of Iraq

UNHCR; REACH (2014), 5 pp.

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Information in the Midst of Crisis: Addressing the Information Needs of Internally Displaced Persons at the Tong Ping Protection of Civilians Site, Juba, South Sudan. July 2014

Forcier Consulting; Internews; USAID, July version (2014), 54 pp.

"This report demonstrates how providing information to Internally Displaced Persons (IDPs) in South Sudan can dramatically increase their health, safety and well-being and make a positive impact on their lives in the midst of an ongoing conflict [...] Boda Boda Talk Talk (BBTT) was the first Humanit ... more